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Administrative Customer Virtual Entry-Level Admin Assistant

3 months, 1 week ago
Middle East, United Arab Emirates
Full-time
Entry Level
Administrative Assistant
Customer and Technical Support
CRM ERP
Apply Now
skillerszone

skillerszone

Skillerszone LLC | B2B Digital Marketing Agency Skillerszone is an award winning B2B Digital Marketing Agency that provides everything that you need to grow your brand. Choose a right partner Now! Services Skillerszone harnesses the power of data. Our ...

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Description

  • Respond promptly and professionally to customer inquiries across phone, email, chat, and messaging platforms.
  • Provide accurate information on products, services, pricing, availability, delivery timelines, warranties, return policies, and support procedures.
  • Resolve customer complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases when needed.
  • Track customer requests from first contact to closure and maintain timely updates in line with service-level expectations.
  • Maintain accurate customer records, case notes, and service history in CRM/ERP systems.
  • Prepare and update order forms, service tickets, delivery notes, customer correspondence, and internal reports.
  • Coordinate appointments, service visits, call-backs, follow-ups, and shared calendars across teams.
  • Support internal filing, scanning, archiving, and digital document organization.
  • Assist with invoice queries and basic finance coordination in collaboration with the finance team.
  • Liaise with operations, logistics, warehouse, sales, and technical teams to ensure accurate coordination and customer communication.

Requirements

  • High school diploma required; bachelor’s degree or diploma is a plus.
  • Basic experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role.
  • MENA experience is a strong advantage.
  • Proficiency with Microsoft Office or Google Workspace, especially Excel/Sheets, email management, and document formatting.
  • Experience using CRM systems.
  • Basic Arabic spoken and written is preferred for most MENA markets.
  • Basic English spoken and written is required.
  • Strong customer-first mindset with the ability to remain calm and professional under pressure.
  • Excellent verbal and written communication skills with clear, polite, solution-oriented messaging.
  • Strong attention to detail and accuracy in documentation, data entry, and record-keeping.
  • Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment.
  • Problem-solving ability to identify root causes, propose solutions, and escalate effectively.
  • High integrity and discretion when handling confidential customer and company information.
  • Cultural sensitivity and awareness of customer expectations across different MENA countries.
  • Role may require flexibility for office-based, hybrid, or remote work depending on business needs and country regulations.
  • Occasional coordination outside standard hours may be required to support different time zones or urgent cases.

Benefits

  • $1,900 to $2,900 monthly salary.
  • Remote work option, with office-based or hybrid arrangements depending on business needs and local regulations.
  • Career growth pathways into senior customer service, team lead, CX specialist, operations, sales support, QA, or training roles.
  • Inclusive workplace committed to diversity and equal opportunity across the MENA region.

Interested in this position?

Apply directly on the company website

Apply Now

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