Account Manager

5 months, 3 weeks ago

United States

Full-time

Mid Level

Account Manager

Customer and Technical Support

CRM

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Sisu AI

Sisu AI offers cutting-edge AI analytics solutions for businesses.

Internet Software & Services

11-50

$67M raised

View All Jobs 13

Description

Serve as a trusted advisor to customers and build long-term, consultative partnerships.
Lead customer check-ins, document interactions, and track account-level projects.
Prepare and present impact reviews, quarterly business reviews, and recommendations to customers.
Perform account health audits and communicate actions to improve customer outcomes.
Collect and organize customer product feedback to inform internal product development and service improvements.
Own a portfolio of customer accounts across industries and customer segments.
Identify customer hiring practices, business goals, and opportunities for account growth.
Train customers on Lever best practices through webinars, targeted training sessions, and product demos.
Partner cross-functionally with Sales and Customer Success to support onboarding, renewals, and seamless customer transitions.
Advocate internally for customer needs, highlight customer successes, and help improve processes and workflows.

Requirements

3+ years of customer relationship, account management, or similar experience in SaaS.
Experience in customer-facing roles analyzing accounts, identifying churn signals, and spotting account growth opportunities.
Hands-on experience delivering product training to external customers.
Strong project management, time management, and organizational skills.
Experience delivering value-based communications and facilitating meetings with stakeholders at different seniority levels.
Empathy for customers and a results-oriented mindset.
Experience identifying opportunities for account expansion and revenue growth.
Comfort working in a fast-growing startup environment where the role and function are still evolving.
Ability to complete certification in Product, Reports, and Lever Talent Intelligence (LTI) within 3 months.
Experience with renewals, upsell support, or account expansion in partnership with sales (preferred).

Benefits

Remote full-time position.
Opportunity to join a scaling, tight-knit team working with innovative talent acquisition teams across industries.
Exposure to cross-functional work and influence on product direction.
Chance to shape a new customer success function in a growing startup.
We use AI tools to support parts of the hiring process, with final decisions made by humans.

Interested in this position?

Apply directly on the company website

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