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Principal Customer Success Manager

6 days, 2 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
E-commerce
Apply Now
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised
View All Jobs 12

Description

  • Own the end-to-end customer relationship, including onboarding, performance, strategic alignment, and operational health.
  • Build deep relationships with senior stakeholders and executives across strategic customer accounts.
  • Lead discovery, change management, strategic alignment sessions, executive business reviews, and customer onsites.
  • Develop and execute long-term growth and shared merchant plans with customers and internal teams.
  • Coordinate cross-functional resources to resolve account issues and represent the customer internally.
  • Identify upsell, cross-sell, expansion, and emerging use-case opportunities, including Returns Abuse Prevention and Account Integrity.
  • Partner with Marketing to develop customer advocates and with Product Management to explore new solutions.
  • Create collateral and communicate Signifyd’s value to executive customer audiences.
  • Travel 30% or more and host customer and partner events.
  • Model Signifyd’s values and serve as a role model for other team members.

Requirements

  • 5+ years of success in senior enterprise SaaS deployment or program management roles serving large, complex, strategic customers.
  • Experience in payments, fraud, and/or e-commerce preferred.
  • Strong executive presence, communication, leadership, and relationship-building skills.
  • Proven ability to build relationships with senior executives and achieve stakeholder consensus.
  • Sales mindset and understanding of complex, long-term sales cycles.
  • Excellent program management, planning, resource orchestration, analytical, and organizational skills.
  • Ability to drive collaborative decisions, resolve conflicts, and ensure follow-through.
  • Strong presentation skills with executives, operations teams, and both large and small audiences.
  • Ability to travel 30% or more.

Benefits

  • Base salary of $160,000–$180,000 annually, depending on U.S. pay zone.
  • On-target commission of $53,333–$60,000 annually, with potential accelerators and additional variable compensation.
  • 4,500 stock options.
  • Unlimited discretionary time off and 12 weeks of paid parental leave.
  • 401(k) match, health, dental, vision, life, disability, and FSA benefits.
  • On-demand therapy for employees and dependents.
  • Dedicated professional development budget through Learnerbly.
  • Company social events and employee swag.

Interested in this position?

Apply directly on the company website

Apply Now

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