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Chargebacks Analyst

2 weeks, 6 days ago
Mexico
Full-time
Junior
Operations Specialist
Operations
Looker Shopify SQL
Apply Now
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised
View All Jobs 8

Description

  • Conduct high-quality research and in-depth analysis of credit card chargebacks to investigate criminal or buyer fraud.
  • Review and process merchant reimbursement requests in accordance with Signifyd’s coverage policies.
  • Make accurate liability determinations on chargeback cases and dispute friendly fraud to recover funds.
  • Apply Signifyd’s Terms of Service and merchant-specific eligibility rules to ensure accurate claim processing.
  • Gather evidence from internal and third-party data sources to validate transactions.
  • Support onboarding of new merchants by reviewing policies and ensuring accounts are correctly configured for claims processing.
  • Conduct performance reviews of merchant accounts to ensure ongoing compliance with Signifyd’s policies.
  • Communicate with customers, banks, processors, and internal/external stakeholders to improve and scale processes.
  • Collaborate with cross-functional teams including Customer Success, Product, and Finance.
  • Perform quality assurance and administrative tasks as needed once trained on internal processes.

Requirements

  • Fluent in Spanish and English.
  • Minimum of 2 years of experience in chargeback analysis, fraud prevention, or payment operations in the North America, EMEA, or LatAm payments market.
  • Experience working with payment processors in North America, EMEA, or LatAm.
  • Knowledge of card network regulations for Visa, Mastercard, American Express, and Discover.
  • Strong problem-solving, change management, and analytical skills.
  • High proficiency with multiple computer systems, including advanced knowledge of G-Suite.
  • Strong research skills and exceptional attention to detail.
  • Ability to maintain confidentiality and exercise discretion with sensitive information.
  • Excellent time management skills with the ability to prioritize, multitask, and work flexible hours when necessary.
  • Team-player mentality with a proactive attitude and ability to collaborate independently and within a team.
  • Experience in customer service with direct interaction with merchants and end customers is preferred.
  • Experience onboarding merchants and helping configure and set up accounts is preferred.
  • Experience with payment platforms or processors such as Shopify, Stripe, PayPal, Adyen, or Braintree is preferred.
  • Excel expertise is preferred.
  • Knowledge of SQL and dashboard design in Looker is preferred.
  • Fluency in Portuguese is preferred.

Benefits

  • Health, dental, and vision insurance.
  • Life insurance equal to 24 months’ salary.
  • Annual performance bonus.
  • Christmas bonus of one month’s salary.
  • Food vouchers.
  • Stock options.
  • Paid parental leave.
  • Flexible work arrangements and telework stipend for home internet.
  • 12 paid vacation days with 85% vacation premium, plus paid holidays.
  • Dedicated learning budget through Learnerbly.
  • On-demand therapy for employees and their dependents.
  • Company social events and Signifyd swag.

Interested in this position?

Apply directly on the company website

Apply Now

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