Sidetrade

Sidetrade provides an AI-powered Order to Cash platform that automates cash collection, manages accounts receivable, and mitigates credit risk and bad debt, utilizing advanced technology to enhance financial operations for businesses globally.

Capital Markets

Financials

251-1K (420)

Founded 2000

$1M raised

4 open positions

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Customer Success Manager

1 hour, 58 minutes ago

United States

Full-time

Senior

Customer and Technical Support

Apply Now

Sidetrade

Capital Markets

251-1K

Founded 2000

$1M raised

View All Jobs 4

Description

Own a portfolio of large, complex enterprise customers and manage executive relationships at CFO, Finance Director, Shared Services, and Transformation Lead level.
Act as a strategic advisor on Order-to-Cash and working capital topics, helping customers navigate business change.
Translate AI-driven insights, predictive analytics, and automation into clear financial and operational impact.
Lead value-based success plans by defining ROI, KPIs, and success metrics tied to customer business objectives.
Facilitate executive business reviews, customer innovation workshops, and value realization sessions.
Partner with Sales on renewals, upsell, and expansion opportunities with a commercial, value-led approach.
Serve as the voice of the customer and influence Product and AI roadmap discussions based on enterprise use cases.
Proactively identify adoption risks and growth opportunities using customer health data and AI insights.

Requirements

7+ years of experience in a consulting, advisory, or transformation role within Order-to-Cash, Working Capital, or Finance Transformation.
Experience working with enterprise clients in complex, multi-stakeholder environments.
Strong understanding of Order-to-Cash processes, including Credit, Collections, Cash Application, and Dispute Management.
Proven ability to quantify business value and ROI for senior finance stakeholders.
Strong business acumen with the ability to connect technology to financial outcomes.
Executive-level communication and storytelling skills across written, verbal, and presentation formats.
Experience operating as a trusted advisor and challenging customers when needed.
Ability to manage multiple initiatives simultaneously in a fast-paced environment.
Strong interest in AI, analytics, and automation applied to finance processes.
Ability to explain AI concepts such as predictive scoring, prioritization, and automation in business terms.
Experience working with SaaS, data-driven, or AI-enabled platforms is preferred.
Bachelor’s or Master’s degree in Finance, Business, Economics, or a related field.
Willingness to travel occasionally to customer sites.

Benefits

Full remote work from home.
Medical coverage and life insurance.
4% 10k matching and other wellness programs.
Competitive paid holidays plus public holidays.
Competitive salary.
Equal opportunities and learning & mentorship programs.
Advancement support and career growth opportunities.

Interested in this position?

Apply directly on the company website

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