Customer Success Manager, SMB - Mexico

7 hours, 40 minutes ago
Full-time
Junior
Customer and Technical Support
Shopmonkey

Shopmonkey

Shopmonkey provides comprehensive auto repair shop management software that streamlines operations through features such as invoicing, point-of-sale systems, customer relationship management, inventory management, and scheduling, all designed to enhanc...

Automotive
201-500
Founded 2016
$110M raised

Description

  • Build and maintain relationships with corporate accounts, franchises, and individual users.
  • Conduct regular customer check-ins to support engagement, satisfaction, and Net Promoter Scores.
  • Understand customer operations and needs to provide strategic recommendations.
  • Serve as a trusted advisor to customer stakeholders and executives.
  • Support customer education and transition from onboarding to ongoing success.
  • Deliver product walkthroughs and drive adoption of key features and value-added products.
  • Manage account growth through upsells, cross-sells, and renewals in partnership with sales and commercial teams.
  • Act as the primary contact for customer concerns, resolve issues, and remove adoption roadblocks.
  • Represent customer feedback and use cases internally to improve the platform.
  • Track and report account health metrics, including engagement, adoption, NPS, and renewal rates.

Requirements

  • Must be based in Mexico for this remote role.
  • Fluency in English and Spanish.
  • 1–3 years of experience in customer success or another client-facing role, ideally in SaaS.
  • Strong written and verbal interpersonal and communication skills.
  • Experience with customer success and CRM tools such as Salesforce, Vitally, Zendesk, or Gainsight.
  • Customer-centric approach and commitment to helping clients achieve their goals.
  • High emotional intelligence and empathy for building strong customer relationships.
  • Strong time-management, organizational, and problem-solving skills.
  • Ability to thrive in a dynamic, fast-paced startup environment.
  • Automotive industry experience is preferred.

Benefits

  • Medical, dental, vision, and life insurance coverage available from the first of the month after hire.
  • Short- and long-term disability coverage.
  • Employee assistance program and reimbursement for a personal health and wellness membership.
  • Generous parental leave.
  • 401(k) available upon hire.
  • 11 paid holidays and flexible time off.
  • Charitable donation matching and group volunteer opportunities.
  • Benefits vary by location and employment status; listed benefits are primarily for U.S.-based full-time employees.

Interested in this position?

Apply directly on the company website

Apply Now

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