Customer Success Manager, Independent

7 hours, 41 minutes ago
Full-time
Junior
Customer and Technical Support
PetDesk

PetDesk

PetDesk provides veterinary software designed to enhance clinic efficiency and client communication through features such as integrated phone systems, direct booking, AI-powered notes, and automated customer service tools, enabling pet owners to manage...

Health Care Providers & Services
51-200
Founded 2013
$16M raised

Description

  • Build trusted-advisor relationships with veterinary practice owners and managers through calls, targeted emails, and short videos.
  • Manage a portfolio of 400+ customer accounts using a mix of high-touch and scaled engagement.
  • Use customer health signals and product-usage data to prioritize accounts, identify risks, and proactively address concerns.
  • Drive product adoption through outreach tailored to each practice’s lifecycle stage.
  • Lead structured business reviews that demonstrate return on investment.
  • Identify and qualify expansion opportunities and hand them off to Sales for closing.
  • Document customer requests and coordinate with Support and Product teams as needed.
  • Share customer insights, best practices, and learnings with other Customer Success Managers.

Requirements

  • 1–2 years of Customer Success experience or experience in a related customer-facing role, such as customer support, account coordination, or veterinary clinic operations.
  • Experience balancing high-touch relationship management with digital, scaled engagement in a subscription business.
  • Excellent phone communication, organization, and time-management skills.
  • Ability to handle challenging conversations tactfully, including churn and escalation discussions.
  • Coachable mindset and eagerness to develop Customer Success skills.
  • Experience with Salesforce, ChurnZero, or similar tools (preferred).
  • Veterinary industry experience (preferred).

Benefits

  • Medical coverage for employees and dependents, with 80–90% employer-paid.
  • Employer HSA contribution with a high-deductible health plan.
  • 401(k) matching up to 3.5%.
  • Dependent Care Flexible Spending Account, plus dental and vision coverage.
  • Basic life, AD&D, short-term, and long-term disability insurance.
  • 12 paid annual holidays and paid parental leave.
  • Pawternity leave, pet adoption financial support, and subsidized pet insurance.
  • $250 annual learning and development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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