ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Act as the L2 escalation point for Technical Support Engineer I on production and operational issues.
  • Troubleshoot and resolve complex issues across endpoints, networking, cloud services, and internal applications.
  • Own incident investigation, resolution, and documentation for assigned tickets.
  • Perform preliminary root cause analysis and recommend corrective and preventive actions.
  • Manage tickets in Jira Service Management or a similar tool while ensuring SLA adherence.
  • Support user and access management systems such as Azure AD/Entra ID.
  • Create and maintain knowledge base articles, runbooks, and troubleshooting guides.
  • Identify recurring issues and contribute to process improvements and operational stability initiatives.
  • Collaborate with senior engineers and cross-functional teams on complex issues.
  • Participate in on-call rotations within a 24/7 support model.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 3–5 years of experience in technical support, IT operations, or production support.
  • Experience handling L2-level issues in a 24/7 support environment.
  • Working knowledge of .NET applications with ability to assist in debugging and log analysis.
  • Basic to intermediate experience with Python, PowerShell, or Bash.
  • Ability to write and interpret SQL queries.
  • Hands-on exposure to AWS, Azure, or GCP.
  • Experience with monitoring and incident tools such as Datadog, PagerDuty, or New Relic.
  • Strong problem-solving, prioritization, and communication skills.
  • ITIL or cloud certifications (AWS, Azure, GCP) preferred.
  • Experience supporting SaaS, e-commerce, or logistics platforms preferred.
  • Interest in automation and reliability engineering preferred.

Benefits

  • Medical, term, and accidental insurance.
  • All Purpose Leave: 12 days.
  • Earned Leave: 15 days.
  • Public holidays: 12 days.
  • Generous maternity and paternity leave.
  • Quarterly wellness day.
  • Work from home allowance.
  • Access to AI and productivity tools from day 1 at no cost for full-time employees.
  • Remote work from India.

Interested in this position?

Apply directly on the company website

Apply Now

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