Enterprise Services Engineer

3 weeks, 2 days ago
Full-time
Senior
Cybersecurity
Tanium

Tanium

Tanium is a leading provider of security and systems management solutions, offering real-time data collection at enterprise scale. Their Converged Endpoint Management (XEM) platform enables organizations to see, control, and protect every endpoint, eve...

Internet Software & Services
1K-5K
Founded 2007
$1000M raised

Description

  • Operate, administer, and maintain the Tanium Platform to resolve complex technical issues.
  • Work directly with customers in remote and on-site engagements.
  • Identify opportunities for customers to gain more value from the Tanium platform.
  • Communicate customer needs clearly through verbal and written updates.
  • Conduct daily health checks on assigned accounts.
  • Partner with Technical Support Engineers on strategic customer activities.
  • Track activity, after-action items, root cause findings, and daily status reports.
  • Document best practices and playbook entries.
  • Work with Customer Success Managers to improve operational status in key accounts.
  • Provide technical direction to customer IT support staff.

Requirements

  • Minimum Secret security clearance; Top Secret or DV preferred.
  • BA/BS degree or equivalent experience required.
  • 5+ years of experience in IT/consulting.
  • 5+ years of experience in systems administration/engineering.
  • Experience working with public sector customers.
  • Ability to speak German and English.
  • Strong troubleshooting and critical thinking skills.
  • Broad knowledge across multiple technical domains with deep expertise in one or more of: endpoint security, endpoint support/troubleshooting, incident response, systems management, systems administration, software engineering, or utility scripting (Bash, PowerShell, VBScript, Python, etc.).
  • Ability to break problems into manageable, ordered pieces and communicate a plan of attack.
  • Hands-on Tanium experience is a major plus.

Benefits

  • 5 days of volunteer time off (VTO).
  • Opportunity to work with a global organization recognized on the Forbes Cloud 100 list for ten consecutive years.
  • Inclusive, collaborative culture focused on respect and diversity.
  • Equal opportunity and affirmative action employer commitment.

Interested in this position?

Apply directly on the company website

Apply Now

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