Senior Merchant Success Manager

1 day, 12 hours ago
Full-time
Senior
Customer and Technical Support
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Work closely with internal stakeholders and team leads to continuously improve the merchant experience.
  • Increase customer performance and KPIs to deliver a world-class customer experience.
  • Coach team members to improve performance for middle-market, complex merchants.
  • Analyze merchant supply chain performance to identify opportunities and risks and recommend proactive countermeasures.
  • Conduct business reviews and track merchant growth within ShipBob to identify areas for expansion.
  • Build and maintain transparent, strategic relationships at all levels within merchant accounts.
  • Communicate business and industry insights to merchants and internal partners.
  • Drive tactical account planning for enterprise and strategic merchants.
  • Serve as a merchant advocate and help establish trusted, lasting partnerships.
  • Perform additional duties and responsibilities as needed.

Requirements

  • 4-6 years of experience in sales and merchant services in a related industry.
  • Business review experience with internal and external stakeholders.
  • Demonstrated ability to manage and foster a positive team culture.
  • Demonstrated ability to build consultative and executive-level customer relationships.
  • Solid conflict resolution and negotiation experience.
  • Advanced written and verbal communication skills.
  • Desire to work in a fast-paced environment.
  • Advanced experience with Microsoft Office Suite.
  • Experience supporting complex, middle-market merchants expanding into new markets and fulfillment models (preferred).

Benefits

  • Medical, dental, vision, and basic life insurance.
  • Paid maternity and parental leave program.
  • Paid holidays and flexible time off program.
  • Paid sick leave.
  • Wellness days, with one day per quarter.
  • 401(k) match.
  • Competitive base salary of $81,000 to $135,000.
  • Eligibility for a discretionary bonus plan based on company policy.

Interested in this position?

Apply directly on the company website

Apply Now

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