Merchant Success Manager

3 weeks, 5 days ago
Full-time
Junior
Customer and Technical Support
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Understand each assigned merchant’s goals, define what success means for their account, and continually reassess those objectives.
  • Develop action plans and recommendations tailored to merchant needs and success criteria.
  • Drive adoption of ShipBob features and functions that align with merchant objectives.
  • Monitor merchant health, identify risks early, and take corrective action to keep accounts on track.
  • Partner with Customer Support and other internal teams to deliver a strong merchant experience.
  • Help influence product and services roadmaps to create greater value for merchant partners.
  • Track and support key performance indicators including NPS, churn, and upsell.
  • Maintain regular proactive health checks, quarterly business reviews, and ongoing communication via phone and email.
  • Perform additional duties and responsibilities as needed.

Requirements

  • Minimum 3 years of experience in sales and merchant services in the technology industry.
  • Aptitude for selling and achieving quota attainment.
  • Strong ability to assess merchant needs and recommend effective solutions.
  • Demonstrated communication skills across oral, written, and in-person formats.
  • Experience collaborating cross-functionally to deliver comprehensive merchant solutions.
  • Proficiency in PowerPoint and Excel.
  • Remote location in the United Kingdom, with London noted as the location context.
  • Preferred candidates are encouraged to apply even if their experience is close to the stated requirements.

Benefits

  • Medical and wellness benefits.
  • Life assurance.
  • Income protection.
  • Pension scheme.
  • Remote work in the United Kingdom.
  • Ongoing application process with no deadline to apply.

Interested in this position?

Apply directly on the company website

Apply Now

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