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Supervisor of Patient Engagement

2 days, 16 hours ago
United States
Full-time
Senior
Operations Manager
Customer and Technical Support
Apply Now
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012
View All Jobs 11

Description

  • Directly lead and manage a team of Patient Engagement Specialists supporting prior authorization and financial assistance workflows.
  • Proactively manage support for assigned hospitals and clinics to help patients receive medications on time.
  • Oversee service level goals, workflow efficiency, and quality of care for the Patient Engagement team.
  • Manage ADP, PTO, and time reports for team members.
  • Complete audits and manage new requests in supported systems to maintain efficient workflow.
  • Provide front-line supervision, coaching, and performance management for team members.
  • Coordinate communication and collaboration with clinical teams, hospital partners, and on-site managers.
  • Run team meetings, create agendas, document follow-ups, and maintain records of collaboration calls.
  • Assist with hiring, interviewing, onboarding, access requests, and training coordination for new team members.
  • Absorb overflow work during short staffing or high workload periods and support special projects as needed.

Requirements

  • Registered pharmacy technician in the state of employment and nationally certified as a CPhT, with commitment to obtain any required state certification within a mutually agreed timeframe.
  • 3+ years of pharmacy technician experience, with 3-5+ years preferred in specialty pharmacy.
  • Strongly preferred leadership experience, such as Regional Team Lead or similar experience leading team members.
  • High school diploma or GED required.
  • Bachelor’s degree preferred or actively working toward a degree.
  • Training in leadership and management theory is preferred.
  • Strong communication skills with the ability to influence without formal authority.
  • Excellent leadership, interpersonal, organizational, and project management skills.
  • High proficiency in Microsoft Office, especially Excel and Word.
  • Knowledge of pharmacy dispensing or EMR systems is desirable; Willow, Qs1, and RX30 experience is a plus.
  • Ability to maintain confidentiality of highly sensitive and private health information.
  • Willingness to travel up to 20% if needed for remote roles outside Shields core locations.

Benefits

  • Annual salary range of $70,000 to $75,000.
  • Annual bonus potential.
  • Salary may vary based on specialized skills, training, experience, and education.
  • Remote role supporting PST hours.

Interested in this position?

Apply directly on the company website

Apply Now

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