Specialty Pharmacy Liaison - NY

1 month, 3 weeks ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Provide a full suite of custom medication management services to hospital patients as an off-site member of the clinic team.
  • Manage prior authorizations, complete benefit investigations, and act as an agent of the provider to resolve insurance-related issues.
  • Assist patients with medication onboarding, financial assistance assessments and securing financial assistance when available.
  • Conduct outbound therapy/medication adherence check-ups, secure prescription renewals, and support patient refill/renewal processes.
  • Educate prospective and current patients on how the hospital partner pharmacy serves them and improves overall care.
  • Document patient information and interactions in the hospital EMR, Therigy, and Shields proprietary tools.
  • Identify medications requiring special storage/handling and determine necessary supplies (e.g., sharps containers, needles, swabs).
  • Answer, resolve, and triage inbound inquiries and communicate directly with patients, on-site clinicians, payors, and pharmacies.
  • Input data, perform adjudication on test claims, prepare action plans for follow-up, and work to achieve operational objectives.
  • Participate in process improvement initiatives, apply observations to increase productivity and quality, and protect confidential information.

Requirements

  • State-registered pharmacy technician required.
  • National certification as a CPhT or equivalent strongly preferred; must commit to obtaining any additional licensure required within an agreed timeframe.
  • 2–3 years of experience required as a Pharmacy Technician; 3–5 years preferred.
  • High school diploma or GED required.
  • Strong interpersonal and phone communication skills; comfortable proactively engaging patients telephonically and contacting clinicians, payors, and pharmacies.
  • Highly proficient in Microsoft Office (particularly Excel and Word) and able to quickly learn proprietary systems and tools like Therigy.
  • Strong organizational skills, attention to detail, high integrity, accountability, and dependability.
  • Ability to sit and/or stand and focus at a workstation for extended periods; discretion when handling highly sensitive and private data.
  • Experience or knowledge in disease states such as transplant, hepatitis C, infectious disease (including HIV), diabetes, MS, or oncology is a plus.
  • Willingness to engage in ongoing education, maintain professional networks, and participate in professional organizations.

Benefits

  • Salary range $55,000–$70,000 plus bonus pursuant to the terms of any applicable bonus plan.
  • Opportunities for professional development and continuing education (participation in educational opportunities and professional organizations).
  • Equal employment opportunity employer (inclusive workplace practices).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager I, Customer Success

Samsara 1K-5K IT Services

Samsara is hiring a Manager, Customer Success — Scale Mexico to lead the mid-market customer success segment in Mexico, combining team leadership with ownership of a digital success motion to drive adoption, retention, and growth at scale.

Agile CRM
11 hours, 48 minutes ago

Client Success Coordinator

TechnologyAdvice 251-1K Media

TechnologyAdvice is hiring a remote-first Client Success Coordinator in the United States to manage client accounts from onboarding through program delivery and ensure strong outcomes through proactive partnership.

Agile CRM Salesforce
12 hours, 33 minutes ago

AI Data Strategist - Customer Success

Toast 1K-5K Hotels, Restaurants & Leisure

Toast is hiring an AI Data Strategist for Customer Success to partner with Care Operations, Voice of the Customer, and R&D teams to turn customer feedback and operational data into insights that improve the customer experience, product decisions, and revenue retention.

LLM Looker Machine Learning Python Snowflake SQL Tableau
13 hours, 48 minutes ago

Customer Experience Specialist

CookUnity 251-1K Hotels, Restaurants & Leisure

CookUnity is hiring a Customer Experience Specialist to support subscribers with meal, subscription, and service issues in a fast-growing, mainly remote team focused on timely, empathetic customer support.

14 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers