Pharmacy Operations Manager

2 months, 1 week ago
Full-time
Senior
Project and Program Management
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Lead an assigned Specialty Liaison team and direct activities that support a high-quality patient experience in specialty clinics.
  • Coach, develop, and support liaison staff while reinforcing Shields culture at partner sites.
  • Provide ongoing performance coaching, feedback, training, and professional development for the liaison team.
  • Facilitate communication between liaisons, Shields functional groups, pharmacy teams, and clinic teams.
  • Meet or exceed operational targets related to clinic service, growth, patient satisfaction, and patient outcomes.
  • Identify and implement process improvements to increase efficiency and support growth at health system partners.
  • Build and maintain relationships with clinic leadership, pharmacy teams, and other key stakeholders.
  • Support strategic growth initiatives such as new clinic launches and workflow changes.
  • Ensure execution and accountability for prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach.
  • Resolve clinic issues, create action plans, coordinate coverage when liaisons are absent, and partner with analytics and support teams on improvement efforts.

Requirements

  • Bachelor's degree or equivalent work experience required.
  • Minimum of 2 years of supervisory or management experience preferred.
  • 5 years of experience in a healthcare or pharmacy environment with direct patient and clinician contact required.
  • National Certification as a CPhT, or equivalent, and prior experience as a licensed pharmacy technician preferred.
  • Experience in retail, hospital, or provider settings communicating with physicians, nurses, and other healthcare professionals is a plus.
  • Experience in an outpatient or medical clinic setting is preferred.
  • Strong communication skills and high proficiency in Microsoft Office, especially Excel and Word.
  • Ability to quickly learn other programs and extract relevant information.
  • Strong organizational skills and attention to detail.
  • Ability to manage performance against quantitative metrics without compromising clinical quality.

Benefits

  • Salary range of $70,000 to $95,000 per year.
  • Bonus eligibility pursuant to the terms of any applicable bonus plan.
  • Opportunity to work for a fast-growing specialty pharmacy management services company.
  • Role supports meaningful patient care in specialty pharmacy and medication adherence services.
  • Equal employment opportunity and a workplace free from discrimination and harassment.

Interested in this position?

Apply directly on the company website

Apply Now

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