Director of Patient Outreach (Enrollment)

3 weeks ago
Full-time
Executive
Project and Program Management
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Lead daily operations of outreach teams and ensure alignment with strategic initiatives.
  • Develop and implement scalable operational strategies to support continued growth.
  • Facilitate strategic discussions with regional and senior leaders to solve problems and improve operations.
  • Monitor budgets and operational performance targets while maintaining a patient-centered approach.
  • Drive continuous process improvement by assessing workflows and implementing best practices.
  • Provide leadership training, succession planning, mentorship, and career development opportunities.
  • Build, coach, and develop a high-performing team of managers, supervisors, and outreach staff.
  • Manage conflict resolution and guide teams through operational challenges and disruptions.
  • Maintain strong relationships with hospital and clinic leadership to support partner satisfaction.
  • Partner with analytics and functional teams to evaluate metrics, execute improvement initiatives, and support data-driven decisions.
  • Create and track KPIs and lead projects that leverage technology and automation to improve patient support operations.
  • Ensure compliance with HIPAA, ethical standards, and proper handling of sensitive patient and company data.

Requirements

  • Bachelor’s degree in Business Administration, Healthcare Administration, or a related field is required.
  • 7+ years of leadership experience in healthcare operations and/or pharmacy operations.
  • 5+ years of experience leading large-scale operations teams of 50+ team members is highly preferred.
  • Experience developing processes, process mapping, and process improvement.
  • Strong background in specialty pharmacy operations is highly preferred.
  • Experience with specialty refill management, benefits investigations, and patient financial assistance is highly preferred.
  • Prior contact center operations experience or similar experience is helpful but not required.
  • Advanced degree such as an MBA or MHA is preferred but not required.
  • PharmD or BS in Pharmacy is a plus, and state certification is not necessary.
  • Ability to manage complex operations with limited direct oversight and drive strategic initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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