Customer Service Agent (Work From Home, Bogota)

3 weeks, 2 days ago
Full-time
Mid Level
Customer and Technical Support
Sezzle

Sezzle

Sezzle is a payments company revolutionizing the buy now, pay later experience with interest-free installment plans, empowering consumers and merchants alike.

Diversified Financial Services
251-1K
Founded 2016

Description

  • Provide prompt, detailed, empathetic support to consumers across email, live chat, and phone.
  • Resolve customer inquiries ranging from basic to complex issues.
  • Write clear and concise instructions to help customers use Sezzle.
  • Build trust and a strong support relationship with customers and the internal support team.
  • Gather customer feedback and share insights with Product and Development teams.
  • Advocate for customers by identifying and reporting product or process improvement opportunities.
  • Communicate customer trends to leadership and suggest solutions on behalf of the customer experience.

Requirements

  • 3+ years of customer support experience.
  • Fluent written and spoken English.
  • Fluent written and spoken Spanish; a third language is preferred.
  • Excellent communication and interpersonal skills.
  • Experience handling complex issues, troubleshooting, and problem resolution via email, phone, and/or live chat, preferably with software.
  • Ability to manage multiple tasks efficiently and use sound judgment to take initiative.
  • Bachelor’s degree or an equivalent combination of education and experience.
  • Experience with Zendesk, LiveAgent, or Jira is a plus.
  • Willingness to work remotely from Bogotá, Colombia only.
  • Full availability during the first 2 months, with no vacations approved in that period.
  • Fixed shift based in Central Standard Time.
  • 3–4 weeks of training.

Benefits

  • Salary of $3,000,000 COP per month.
  • Performance bonus of 15%–25% of monthly salary.
  • Remote work-from-home position.
  • Additional benefits after performance review.

Interested in this position?

Apply directly on the company website

Apply Now

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