Colombia Customer Support Team Lead

2 weeks, 6 days ago
Full-time
Lead
Customer and Technical Support
Sezzle

Sezzle

Sezzle is a payments company revolutionizing the buy now, pay later experience with interest-free installment plans, empowering consumers and merchants alike.

Diversified Financial Services
251-1K
Founded 2016

Description

  • Lead a team of customer support specialists and provide guidance to ensure exceptional service delivery.
  • Support the recruitment and interviewing of customer service agents to help build the team.
  • Oversee resolution of customer inquiries across multiple support channels.
  • Foster a culture of empathy and excellence that encourages strong customer outcomes.
  • Collaborate with other teams to gather feedback and drive continuous improvement in products and services.
  • Act as a liaison between the Colombia support team and global leadership, sharing performance updates and contributing to strategic decisions.

Requirements

  • Previous experience in a customer support leadership role in a fast-paced environment.
  • Excellent written and spoken communication and interpersonal skills in both English and Spanish.
  • Proven ability to manage multiple tasks and prioritize team objectives effectively.
  • Strong problem-solving skills and a commitment to delivering exceptional customer experiences.
  • Bachelor's degree or equivalent experience in a related field.
  • Familiarity with Zendesk, LiveAgent, or Jira is a plus.
  • Ability to work remotely in a full-time role.

Interested in this position?

Apply directly on the company website

Apply Now

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