Intake and Engagement Coordinator

1 hour, 39 minutes ago
Full-time
Junior
Customer and Technical Support
Seven Starling

Seven Starling

Seven Starling is a digital maternal mental health clinic that offers comprehensive online care for common perinatal mood disorders like postpartum depression and anxiety. Their next-generation membership supports parents through pregnancy and early pa...

Health Care Providers & Services
11-50

Description

  • Conduct 20-minute phone consultations with prospective patients for 15-17 hours per week.
  • Screen prospective patients for fit with the care model and explain the therapy process.
  • Normalize patient experiences, answer questions, and help patients understand available care.
  • Check insurance eligibility and enroll qualified patients in the platform.
  • Manage intake phone and text lines, engage prospective patients, and schedule consultation calls.
  • Support patient outreach through phone, SMS, and email campaigns.
  • Assist patients with completing intake forms.
  • Maintain accurate and compliant patient records in HubSpot CRM.
  • Monitor conversion rates and engagement metrics.
  • Propose process improvements and participate in ongoing training and development.

Requirements

  • High school diploma or equivalent; additional coursework in healthcare administration or a related field is a plus.
  • 2+ years of experience in healthcare customer service or patient engagement.
  • Direct patient experience in maternal health or mental health care.
  • Experience in high-call-volume or high-volume patient interaction roles.
  • Ability to work CST hours, with a 9am or 10am CST start time; west coast hours preferred.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in healthcare software and CRM systems, including HubSpot.
  • Knowledge of HIPAA regulations and patient privacy practices.

Benefits

  • $50,000 annual salary.
  • Meaningful equity package with significant upside potential.
  • Competitive paid time off.
  • Competitive parental leave policy.
  • Medical, dental, and vision insurance.
  • One-time stipend to enhance your work-from-home setup.
  • Annual wellness benefits stipend.
  • Annual professional development stipend.

Interested in this position?

Apply directly on the company website

Apply Now

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