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Product Operations Technical Support, Precision Engagement Systems

1 hour, 36 minutes ago
United States
Full-time
Senior
Operations Specialist
Customer and Technical Support
Git Grafana JIRA Linux
Apply Now
Anduril Industries

Anduril Industries

Anduril Industries is an American defense technology firm that specializes in developing advanced autonomous systems for integrated awareness and security across land, sea, and air, utilizing its proprietary Lattice platform to enhance intelligence, su...

Aerospace & Defense
1K-5K
Founded 2017
$2200M raised
View All Jobs 534

Description

  • Lead sustainment efforts for Bolt and Anvil deployments in support of customer missions and delivered capabilities.
  • Triage, diagnose, and root cause product incidents, then drive postmortem actions through resolution.
  • Conduct log reviews, diagnostics, and system management using Linux and command-line tools to resolve issues.
  • Improve fleet observability and health telemetry in partnership with cross-functional teams.
  • Collect, organize, and analyze system failure data to identify trends and support proactive sustainment processes.
  • Support global customers by managing incidents and concerns, and providing timely communication and mitigation updates.
  • Translate customer feedback into actionable capability requirements, product performance indicators, and desired functionality.
  • Bridge understanding between engineering teams and warfighters by maintaining awareness of product specifications.
  • Coordinate technical and non-technical efforts across business, engineering, and sustainment functions to maximize capability availability.
  • Travel as required to support customer needs and operations.

Requirements

  • BA/BS with 5+ years of professional experience, or 8+ years of relevant operational experience in lieu of a degree.
  • Eligible to obtain and maintain a U.S. Secret Security clearance; prior clearances or background investigations are a plus.
  • Demonstrated experience as a self-starter who can identify and resolve issues independently.
  • Strong problem-solving ability in unstructured situations at the interface of hardware, software, and networking.
  • Proven ability to master a technical system and support it in operational environments.
  • Proven leadership experience with the ability to influence cross-functional teams and mentor junior personnel.
  • Excellent written, visual, and verbal communication skills.
  • Prior combat arms, aviation, or ordnance-related military occupational specialty preferred.
  • Experience supporting or deploying UAS, especially Group 2/3 systems or loitering munitions, preferred.
  • Experience with observability tooling such as Grafana and software development tools such as Git and Jira preferred.
  • Willingness to work non-standard hours and weekends as needed.
  • Defense and/or STEM background preferred.

Benefits

  • Base salary range of $98,000 to $130,000 USD.
  • Highly competitive equity grants included in the majority of full-time offers.
  • Top-tier benefits package for full-time employees.
  • Comprehensive benefits available at little to no cost to employees.
  • Support for health, recovery, and future needs through Anduril’s employee benefits program.

Interested in this position?

Apply directly on the company website

Apply Now

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