Customer Success Specialist

2 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
Semios

Semios

Semios is an all-in-one Crop Management Platform that offers a full-service solution for growers to monitor real-time in-field conditions. The platform includes modules for pests, disease, weather, frost, and irrigation, providing insights and data ana...

Food Products
51-250
Founded 2010
$215M raised

Description

  • Provide exceptional support to customers and Territory Managers across the assigned territory.
  • Conduct pre-sale activities such as creating customer accounts, quotes, and sales orders.
  • Obtain approvals for customer discounts and rates.
  • Coordinate and execute customer contract renewals remotely and in person.
  • Maintain accurate CRM records, customer communications, and territory data.
  • Lead customer onboarding and ongoing support virtually, in person, by phone, email, and in-app chat.
  • Work with local Territory Managers to prepare for renewals and customer meetings.
  • Attend trade shows and events as a company representative.
  • Document and relay product feedback and customer suggestions to internal teams.
  • Collaborate with Sales Operations, Finance, Grower Relations, and Channel teams to support sales growth and customer experience.

Requirements

  • 2+ years of professional experience in customer onboarding, implementation, adoption, and technical support.
  • Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools.
  • Familiarity with software applications and data.
  • Strong listening and presentation skills to build and maintain customer relationships.
  • Ability to prioritize and manage multiple customers and products efficiently.
  • Initiative-driven mindset with a focus on continuous improvement.
  • Valid driver's license and ability to commute when necessary.
  • Degree or diploma in business or a related field is preferred.
  • Direct experience working in agriculture is preferred.
  • Fluency in Spanish is preferred.

Benefits

  • Salary range of $27 to $31 USD per hour.
  • Generous vacation policy and year-end winter break.
  • Hybrid office setting or fully remote work, role dependent.
  • Comprehensive health plans.
  • 401(k) plan enrollment.
  • Purpose-driven work advancing sustainable food production.
  • Fun, collaborative, and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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