Agency Partner Specialist

1 month ago
Full-time
Mid Level
Customer and Technical Support
MNTN

MNTN

MNTN offers a Connected TV advertising platform that focuses on performance marketing, enabling businesses to achieve measurable conversions, revenue, and site visits through outcome-based advertising strategies.

Media
251-1K
$184M raised

Description

  • Serve as the day-to-day contact for a large portfolio of agencies through Intercom and other support channels.
  • Diagnose account performance, CPA, ROAS, spend pacing, creative fatigue, and audience saturation, then recommend optimizations.
  • Advise agency media buyers on platform levers and how they connect to client outcomes.
  • Engage partners after launch to reinforce best practices and encourage repeatable platform usage.
  • Educate partners on platform features and guide them toward effective self-service tools.
  • Execute engagement playbooks that increase adoption, reduce risk, and support retention and growth.
  • Monitor performance, usage, and engagement signals to identify churn risk and prioritize outreach.
  • Escalate complex or sustained risks through established workflows and collaborate with internal teams on resolution.
  • Maintain accurate account records and share recurring trends and partner feedback to improve products and processes.

Requirements

  • 3+ years of experience in performance marketing, media buying, or a customer-facing role at an adtech or martech platform.
  • Hands-on experience managing paid media budgets and KPIs with accountability for CPA or ROAS targets.
  • Working knowledge of attribution models, funnel metrics, testing methodology, and direct-response marketing.
  • Strong analytical skills and the ability to make data-driven decisions across a portfolio of accounts.
  • Strong written communication skills for delivering clear guidance through email and in-app messaging.
  • Experience supporting a high volume of partners while managing competing priorities.
  • Ability to interpret usage and performance signals to guide outreach and escalation.
  • Familiarity with Salesforce, Intercom, or similar customer engagement platforms.
  • Strong organizational skills and attention to detail in a fast-paced environment.
  • Ability to apply established playbooks while using judgment for situations requiring tailored solutions and adapting to changing processes.

Benefits

  • Remote work opportunity.
  • People-first culture centered on trust, ambition, quality, radical honesty, and compassionate leadership.
  • Opportunity to work on Connected TV, web, and mobile advertising technology used by thousands of brands.

Interested in this position?

Apply directly on the company website

Apply Now

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