AI Customer Insights Engineer

1 hour, 53 minutes ago
Full-time
Entry Level
Data Science and Analytics
Seeq

Seeq

Seeq accelerates industrial process analytics with advanced tools for oil refineries, pharmaceuticals, and energy production, converting data into actionable intelligence.

Chemicals
51-250
Founded 2013
$115M raised

Description

  • Design and deploy account-level Slack summaries for Customer Success managers and leadership.
  • Translate product usage and contract data into operational signals.
  • Build and extend data pipelines in partnership with Analytics Engineering.
  • Develop Python-based automation to operationalize insights at scale.
  • Contribute to customer health scoring and renewal predictability models.
  • Develop usage-to-renewal correlation models and identify risk, expansion, and adoption indicators.
  • Use AI-driven coding workflows and lightweight LLM synthesis workflows where valuable.
  • Work directly with Customer Success managers to understand decision workflows.
  • Collaborate with Analytics Engineers on modeling and data structure.
  • Feed product insights back into engineering through internal dogfooding.

Requirements

  • Bachelor’s degree in Chemical, Mechanical, Electrical, Industrial, Systems Engineering, Computer Science, Applied Math, Data Analytics, or a related field.
  • 0–3 years of experience, including internships, in analytics, engineering, or technical roles.
  • Working knowledge of SQL.
  • Strong Python skills.
  • Exposure to data modeling concepts.
  • Familiarity with LLMs or AI-assisted development tools.
  • Comfort operating in ambiguity.
  • Strong written communication skills.
  • Background in process manufacturing or industrial engineering (preferred).
  • Exposure to BI tools such as PowerBI, product analytics platforms such as Mixpanel, Slack automations or APIs, or modern data pipelines such as Azure Data Factory (preferred).

Benefits

  • Remote-first work environment.
  • Competitive salary plus bonus incentives.
  • $115,000 USD base salary plus variable compensation.
  • 12-week paid family leave.
  • Unlimited PTO.
  • Internet and mobile phone reimbursements.
  • Medical benefits plus group term life insurance.
  • Short-term and long-term disability insurance, voluntary vision and dental coverage.
  • Vacation bonus program, employee assistance program, and generous home office allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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