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Customer Service - Event Expert

1 day, 18 hours ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
GitHub JIRA Looker
Apply Now
SeatGeek

SeatGeek

SeatGeek is a ticket search engine that enables users to find and purchase tickets for live sports, concert, and theater events. Founded in 2009, SeatGeek offers a Deal Score feature to help users find the best ticket deals, interactive seating charts ...

Media
251-1K
Founded 2009
$400M raised
View All Jobs 38

Description

  • Provide specialized customer support through email, chat, and phone, including SeatGeek Enterprise customer phone support.
  • Resolve a high volume of customer contacts while working weekends and some holidays.
  • Use customer metrics and consumer insights to improve SeatGeek’s service and operations.
  • Collaborate with managers to review performance against peer and benchmark goals.
  • Work daily with internal and external tools including Talkdesk, Zendesk, Slack, Google Business tools, GitHub, Looker, and Jira.
  • Attend weekly 1:1s and group strategy meetings.
  • Handle more specialized and escalated customer contacts as expertise grows.
  • Contribute ideas and changes that improve Customer Experience and SeatGeek overall.
  • Go above and beyond to deliver strong customer service.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Experience working in customer service.
  • Experience at a tech startup or high-volume company is a plus.
  • Strong communication skills and the ability to hold conversations with a wide range of people.
  • Comfort using data to make decisions and build arguments.
  • Passion for technology, customer experience, and live events.
  • Ability to stay calm and composed under pressure.
  • Strong work ethic and flexibility to adapt to changing business needs.
  • Reliable high-speed internet of at least 35 Mbps, with 50+ Mbps strongly preferred.
  • Ability to work weekends and one of the following 8-hour shifts: 9am-5pm PT, 10am-6pm PT, 12pm-8pm PT, or 2pm-10pm PT.
  • Proficiency in Spanish is a plus.

Benefits

  • Discretionary annual bonus.
  • Flexible work environment with the option to work remotely 100% or come into the office as desired.
  • WFH stipend for home office setup.
  • Generous PTO.
  • Up to 16 weeks of fully paid family leave.
  • 401(k) matching.
  • Student loan matching program.
  • Health, vision, dental, and life insurance.
  • Up to $25,000 toward family building, reproductive health services, and gender-affirming care.
  • $500 per year for wellness expenses.
  • Subscriptions to Headspace, Headspace Care, and One Medical.
  • $120 per month for tickets to live events.
  • Annual subscription to Spotify, Apple Music, or Amazon Music.
  • Hourly salary of $23.50 plus potential discretionary annual bonus based on performance.

Interested in this position?

Apply directly on the company website

Apply Now

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