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Bilingual Pharmacy Technician Refill Calls

2 months, 1 week ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012
View All Jobs 24

Description

  • Provide inbound pharmacy phone support and place outbound patient refill calls to guide patients through the refill process.
  • Proactively coordinate medication refills, including data entry and pharmacy claim adjudication.
  • Answer, resolve, and triage patient, provider, and pharmacy inquiries.
  • Clarify prescription orders with pharmacists and clinicians as needed.
  • Identify medications requiring special storage or handling, including hazardous and refrigerated medications.
  • Manage, organize, and update patient and operational data using database applications.
  • Address adjudication errors and help pharmacies properly process electronic prescription drug claims.
  • Participate in process improvement initiatives and recommend operational changes to improve productivity and customer service.
  • Maintain confidentiality and protect sensitive patient and organizational information.
  • Support business needs with flexible scheduling, early start times, and overtime when required.

Requirements

  • Active North Carolina Pharmacy Technician license required to be considered.
  • State registration as a pharmacy technician required; national certification as CPhT or equivalent is strongly preferred.
  • If the candidate resides in a state without pharmacy technician registration, national certification is required at hire.
  • 1-3 years of experience as a pharmacy technician with claims adjudication experience.
  • Experience managing refills, specialty pharmacy work, clinical care team collaboration, and remote work is strongly preferred.
  • High school diploma or GED required.
  • Strong interpersonal and phone communication skills, including comfort proactively engaging patients, clinicians, payors, and pharmacies by phone.
  • Highly proficient in Microsoft Office, especially Excel and Word, with ability to quickly learn other programs and tools.
  • Strong organizational skills, attention to detail, and ability to extract relevant information accurately.
  • Must be able to work in a distraction-free remote environment with stable high-speed internet, two company monitors, and camera on for most meetings.

Benefits

  • Remote role with flexibility to work from home.
  • Opportunity to work in a patient-facing pharmacy coordination role within a health system setting.
  • Potential for overtime to support fluctuations in patient care management.
  • Equal employment opportunity protections and non-discrimination policy.
  • Text messaging updates for recruiting and interview scheduling with opt-out available.

Interested in this position?

Apply directly on the company website

Apply Now

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