RemoteLeaf Logo
Log in Sign up

Disputes Resolution Specialist, Clearpay

12 hours, 58 minutes ago
United Kingdom
Full-time
Mid Level
Customer Support
Customer and Technical Support
Apply Now
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 58

Description

  • Investigate, manage, and resolve Financial Ombudsman Service and other complex escalated customer disputes in line with FCA DISP rules.
  • Act as the primary liaison between Clearpay and Financial Ombudsman Service investigators and ombudsmen, managing correspondence and information requests.
  • Ensure complaints are handled within regulated timelines and in compliance with FCA DISP and Consumer Duty requirements.
  • Support the Customer Service team with complaints that cannot be resolved at first or second level.
  • Prepare detailed, logical, and well-explained complaint responses for external dispute bodies and consumer advocacy groups.
  • Identify complaint trends, service issues, and root causes, and share insights with leadership for process improvements.
  • Maintain accurate and up-to-date records of all Financial Ombudsman Service case files, evidence, correspondence, and outcomes.
  • Manage multiple complaint cases simultaneously in an efficient manner.
  • Provide a supportive customer experience and work toward timely, fair resolutions.
  • Complete other tasks and ad hoc projects within the scope of the role as needed.

Requirements

  • Proven background in Financial Ombudsman Service complaints handling and customer service.
  • Strong understanding of Financial Ombudsman Service guidelines, FCA DISP rules, and Consumer Duty.
  • Proven experience in conflict resolution and problem solving.
  • Demonstrated experience resolving complaints and managing cases with external groups and governing bodies.
  • Strong verbal and written communication skills, including the ability to draft detailed and comprehensive findings for external dispute bodies.
  • Strong time management skills and ability to meet deadlines.
  • Section 75 disputes experience is a plus.
  • Tertiary qualifications and/or equivalent industry experience are preferred.
  • Strong attention to detail and accuracy.
  • Ability to multitask, work under time constraints, exercise discretion, and make independent decisions.

Benefits

  • Fully remote role based in the UK.
  • Remote work flexibility.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive interview experience with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Shields Health Solutions

Bilingual Pharmacy Technician Refill Calls

Shields Health Solutions 1K-5K Health Care Providers & Services

Shields Health Solutions is hiring a Patient Engagement Specialist to support pharmacy refill coordination, patient outreach, and claim adjudication within a remote health-system pharmacy environment.

United States Full-time Junior Customer Support
11 hours, 42 minutes ago
Airbnb

Claims Experience Specialist

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is hiring a remote Claims Experience Specialist in Canada to manage complex AirCover claims and deliver personalized, end-to-end support for hosts and guests.

Canada Full-time Senior Customer Support Operations Specialist
$47k-$47k
12 hours, 13 minutes ago
Media.Monks

Unisys OS 2200 Application Support Specialist

Media.Monks 5K-10K Media

Monks is hiring a remote U.S.-based Unisys OS 2200 Application Support Specialist to support a major manufacturing client’s core business applications and ongoing modernization efforts.

United States Full-time Junior Customer Support Software Engineer
$100k-$110k
COBOL FTP Java Unix
13 hours, 13 minutes ago
SoFi

Loan Verification Specialist (Loan Reviewer)

SoFi 1K-5K Capital Markets

SoFi is hiring a full-time Originations Specialist III to support members through unsecured lending applications and loan funding in a high-volume, training-driven financial services environment.

United States Full-time Junior Customer Support
13 hours, 58 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers