SeatGeek

SeatGeek is a ticket search engine that enables users to find and purchase tickets for live sports, concert, and theater events. Founded in 2009, SeatGeek offers a Deal Score feature to help users find the best ticket deals, interactive seating charts ...

Media

Consumer Discretionary

251-1K (800)

Founded 2009

$400M raised

35 open positions

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Business Analyst, Support Operations

1 month, 1 week ago

United States

Full-time

Junior

Business Analyst

Data Science and Analytics

Looker Salesforce SQL Tableau

Apply Now

SeatGeek

Media

251-1K

Founded 2009

$400M raised

View All Jobs 35

Description

Own and maintain support and workforce data sets across tools and systems to ensure accuracy, consistency, and accessibility.
Develop, maintain, and distribute recurring reports and dashboards for key workforce and support metrics.
Analyze data from multiple internal and external sources to identify trends, root causes, and actionable insights.
Inform decisions on support operations, product automation strategies, process changes, and customer, client, and broker experience improvements.
Evaluate existing business processes and identify opportunities for optimization and automation.
Create written and visual summaries of findings and present recommendations to senior leadership.
Develop process maps, workflows, and documentation for current and future-state operations.
Monitor key workforce and support KPIs, surface unusual patterns, and resolve data quality issues.
Complete high-quality ad hoc analyses and reporting requests for stakeholders.
Collaborate with operations teams to address business challenges and reduce operational expenses where appropriate.

Requirements

3+ years of experience in data analysis, business analysis, workforce management, or customer service operations.
Experience with reporting and analytics in customer service tools such as Zendesk, Salesforce, Playvox, or Talkdesk, or similar systems.
Experience with data analysis tools and techniques such as advanced Excel and basic SQL, or similar.
Experience with data visualization tools such as Tableau or Looker is highly desirable.
Strong proficiency in Google Suite, especially Google Sheets.
Strong analytical and critical thinking skills with close attention to detail.
Excellent organizational and time management skills with the ability to manage multiple projects and deadlines.
Clear, concise written and verbal communication skills.
Ability to synthesize data and present findings with clear trends and recommendations to different audiences.
Collaborative team player with a proactive approach to problem-solving.

Benefits

Discretionary annual bonus.
Flexible work environment with hybrid or fully remote options.
WFH stipend for home office setup.
Unlimited PTO.
Up to 16 weeks of fully paid family leave.
401(k) matching and student loan matching program.
Health, vision, dental, and life insurance.
Up to $25k toward family building, reproductive health services, and gender-affirming care.
$500 per year for wellness expenses, plus Headspace, Headspace Care, and One Medical subscriptions.
$120 per month for live event tickets and an annual music subscription.

Interested in this position?

Apply directly on the company website

Apply Now

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