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Senior Community Manager - MARVEL Strike Force

1 month, 1 week ago
Mexico, Canada
Full-time
Senior
Social Media Manager
Product Management
CRM
Apply Now
Scopely

Scopely

Scopely is a leading mobile entertainment network that partners with elite developers to create immersive games like 'Star Trek Fleet Command' and 'MARVEL Strike Force,' focusing on community and competition in mobile gaming.

Internet Software & Services
1K-5K
Founded 2011
$998M raised
View All Jobs 9

Description

  • Own the relationship between the studio and the player community as the game’s voice in community channels and the community’s voice inside the studio.
  • Engage daily with players across community channels, including F2P, RCs, and VIPs.
  • Turn community sentiment, emerging trends, and player feedback into strategic insights and recommendations for product decisions.
  • Drive player communication strategy for major launches, sensitive topics, and high-impact player moments.
  • Create and deliver player communications across blogs, videos, social media, and in-game messaging.
  • Communicate transparently about bugs, known issues, and incidents.
  • Own the strategy, health, and continuous improvement of community initiatives, campaigns, and player programs.
  • Partner with cross-functional teams throughout feature development, launches, and releases to represent player needs early.
  • Close the feedback loop by making sure the community knows when player input has been acted on.
  • Mentor Community Managers and help improve processes, standards, and team growth.

Requirements

  • 5+ years of experience in community, social, or player engagement.
  • Experience managing community programs for live-service games.
  • Strong judgment in player communication, prioritization, and escalation handling.
  • Experience collaborating cross-functionally with Marketing, Product, Live Ops, CRM, and/or Player Experience.
  • Strong written and editorial instincts with the ability to adapt tone to different player situations.
  • Experience translating player sentiment into actionable recommendations.
  • Data-informed mindset with experience using engagement and feedback signals to improve outcomes.
  • Strong organizational skills and ability to manage multiple priorities in a fast-paced live environment.
  • Experience with large midcore, live-operated F2P mobile games is a plus.
  • Experience supporting creator programs and community-led content initiatives is a plus.

Benefits

  • Remote work in Canada or hybrid work in Mexico City.
  • Opportunity to work on a major live game within Scopely’s Live Games division.
  • Chance to join a global, highly experienced game development and publishing team.

Interested in this position?

Apply directly on the company website

Apply Now

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