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Customer Service & Administrative Assistant (Mandatory Req: Fluent in Armenian)

1 month, 2 weeks ago
Georgia, United States, Turkey, Armenia
Full-time
Mid Level
Administrative Assistant
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50
View All Jobs 10

Description

  • Own inbound and outbound customer communication across phone, email, SMS, and chat.
  • Manage appointments end-to-end, including scheduling, confirmations, reschedules, reminders, and light service recovery.
  • Maintain CRM and help desk records by keeping notes, tags, statuses, dispositions, and follow-up tasks current.
  • Provide routine administrative support to franchise locations so managers and owners can focus on operations and sales.
  • Handle billing issues, complaints, franchisee matters, and urgent escalations using the assigned SOP and escalation matrix.
  • Maintain fast response times and manage a high daily volume of customer interactions without sacrificing quality.
  • Ensure no dropped conversations, leads, or appointments across franchise locations.
  • Communicate clearly, professionally, and proactively with customers and internal teams.
  • Follow escalation procedures while using good judgment under pressure.
  • Show consistent ownership, reliability, and accountability in daily execution.

Requirements

  • 3+ years of experience in customer-facing or administrative support roles.
  • Ability to handle 60+ customer interactions per day for at least 6 consecutive months.
  • 2+ years of experience with CRM or help desk platforms such as Zendesk, HubSpot, Salesforce, or ServiceTitan.
  • Availability to work U.S. business hours overlap for a minimum of 6 hours per day, 5 days per week.
  • Fluent in Armenian at B2, C1, or C2 level.
  • Strong performance track record, such as QA 90%+, CSAT 4.5/5+, or the ability to pass a top-tier writing and audio assessment.
  • Professional home office setup.
  • Reliable internet connection.
  • Introductory video submission required as part of the recruitment process.

Benefits

  • Compensation of $1,250 USD per month for the first 90 days, increasing to $1,500 USD per month afterward.
  • Remote work-from-home arrangement.
  • Faster hiring process with clear communication and minimal candidate uncertainty.
  • Better role matching with opportunities to perform and grow.
  • Strong performers can unlock raises, long-term stability, and future opportunities.
  • Direct exposure to U.S. franchise owners and operators.
  • High ownership and responsibility from day one.
  • Multi-location experience across scalable franchise operations.

Interested in this position?

Apply directly on the company website

Apply Now

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