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Customer Service Supervisor & Project Manager VA (Food Supply Chain Operations)

1 month, 2 weeks ago
Philippines
Full-time
Mid Level
Project Manager
Project and Program Management
CRM
Apply Now
Scale Virtually

Scale Virtually

Scale Virtually specializes in providing real estate virtual assistant services by sourcing and integrating skilled talent into businesses, while also offering expert consultation to develop customized processes and training for seamless team building ...

Professional Services
51-250
View All Jobs 7

Description

  • Own shared inboxes as the first operational responder across buyers, vendors, and internal teams, and resolve messages within the same business day.
  • Monitor active orders from confirmation through delivery and catch mismatches in quantity, timing, substitutions, pricing, or invoicing before they affect fulfillment.
  • Act as the operational bridge between buyers and vendors when fulfillment issues arise and resolve breakdowns directly before escalation.
  • Own real-time execution of food supply chain events, including run-of-show coordination, materials, timelines, vendor readiness, and stakeholder alignment.
  • Manage buyer and vendor onboarding from initiation through full activation, including documentation, compliance, system access, and communication setup.
  • Maintain and update operational workflows, dependencies, ownership, and deadlines across internal teams and external partners.
  • Deliver daily operational summaries covering unresolved issues, escalations, risks, bottlenecks, and items carried forward.
  • Identify early warning signals, act quickly to prevent silent failures, and escalate only after attempting resolution with full context.
  • Ensure tools and systems such as Airtable, Slack, CRM, and Google Workspace reflect real operational status.
  • Track recurring breakdowns in fulfillment, onboarding, and communication, and improve processes while actively using them.

Requirements

  • Proven experience in operations, customer service management, supply chain coordination, or project execution roles.
  • Ability to manage multiple stakeholders, including buyers, vendors, and internal teams, without losing control of details.
  • Strong English communication with precise tone control under pressure.
  • Demonstrated ability to resolve operational issues independently before escalating.
  • High attention to detail in order tracking, documentation, and system updates.
  • Comfort working in fast-changing, partially undefined operational environments.
  • Strong bias toward action and willingness to make decisions in real time.
  • Ability to stay calm and structured in high-pressure execution scenarios.
  • Must be comfortable communicating on video calls.
  • Candidates who require step-by-step instructions or avoid ownership of breakdowns will not be successful.
  • Philippines-based virtual professionals are preferred.
  • US-aligned working hours are required.
  • Strong internet connection, communication setup, and multitasking capability are required.
  • Experience with Google Workspace, Slack, Airtable, and CRM or internal systems is needed.

Benefits

  • Fully remote work arrangement.
  • Full-time contractor role.
  • PTO.
  • HMO.
  • Opportunity to work in a high-ownership operational environment.

Interested in this position?

Apply directly on the company website

Apply Now

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