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Community Manager

10 hours, 21 minutes ago
United States
Freelance
Junior
Social Media Manager
Marketing and Growth
Copywriting Instagram API TikTok
Apply Now
Sawhorse Productions

Sawhorse Productions

Sawhorse Productions, founded in 2013 by Nic Hill, Blake Behnam, and Eben Kostbar, is a full-service content studio specializing in creating impactful multi-platform content and interactive experiences. With a diverse team of talented individuals, Sawh...

Media
11-50
Founded 2011
View All Jobs 4

Description

  • Lead community engagement planning and execution across key platforms for entertainment and gaming clients.
  • Develop and maintain voice, tone, and moderation standards for each community.
  • Build positive, inclusive community spaces and manage onboarding flows for new members.
  • Enforce community guidelines and handle sensitive or escalating situations with empathy and professionalism.
  • Draft and publish community updates, event announcements, campaign messaging, and known-issue communications.
  • Support content strategy across Discord, Reddit, TikTok, Instagram, Roblox, and other relevant channels.
  • Collaborate with campaign and creative teams on polls, UGC prompts, contests, and activations.
  • Monitor community sentiment and engagement trends, and provide weekly qualitative and quantitative reporting on community health, growth, and campaign performance.
  • Coordinate campaign activations such as Discord Stage events, Reddit AMAs, in-game activations, livestream coordination, giveaways, scavenger hunts, and live programming.
  • Manage prize distribution, reward tracking, and winner communications across active campaigns.
  • Partner with creative, development, and strategy teams to align messaging and support client objectives.
  • Build and maintain relationships with active community members, moderators, and brand advocates across client servers.

Requirements

  • 2+ years of experience in community management, social media management, player engagement, or a related role.
  • Demonstrated experience managing online communities across platforms such as Discord, Reddit, or major social channels.
  • Solid understanding of Discord, including server structure, moderation tools, role systems, bots, and community best practices.
  • Strong knowledge of gaming communities and player behavior across platforms including Roblox, Fortnite, and other major gaming ecosystems.
  • Exceptional written communication skills with the ability to write in different voices and tones for different brands and audiences.
  • Strong verbal and oral communication skills, with comfort presenting in team settings and community-facing events.
  • Proven ability to monitor community sentiment and translate player feedback into actionable insights.
  • Ability to manage multiple client communities and campaign timelines simultaneously in a fast-paced environment.
  • Comfortable working flexible hours including evenings and weekends during active campaign windows and live events.
  • Genuine passion for gaming and entertainment culture and a deep understanding of what drives fan communities.
  • Experience with UGC gaming platforms, including Roblox and Fortnite, is preferred.
  • Experience managing Reddit communities or subreddits alongside other platform operations is preferred.
  • Hands-on experience with Discord bot platforms such as MEE6, Carl-bot, Arcane, or custom bot infrastructure is preferred.
  • Experience supporting interactive campaigns, ARGs, or puzzle-based fan activations is preferred.
  • Crisis communication experience and comfort navigating sensitive community situations publicly is preferred.
  • Experience mentoring or providing oversight for moderator teams or junior community staff is preferred.

Benefits

  • $35 - $50 per hour.
  • Hourly freelance position.
  • Flexible hours, including evenings and weekends during active campaign windows and live events.
  • Equal employment opportunity employer.
  • Reasonable accommodations provided for qualified individuals with disabilities.
  • Consideration of qualified applicants with criminal histories in a manner consistent with applicable law.

Interested in this position?

Apply directly on the company website

Apply Now

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