Community Manager

10 hours, 21 minutes ago
Freelance
Junior
Marketing and Growth
Sawhorse Productions

Sawhorse Productions

Sawhorse Productions, founded in 2013 by Nic Hill, Blake Behnam, and Eben Kostbar, is a full-service content studio specializing in creating impactful multi-platform content and interactive experiences. With a diverse team of talented individuals, Sawh...

Media
11-50
Founded 2011

Description

  • Lead community engagement planning and execution across key platforms for entertainment and gaming clients.
  • Develop and maintain voice, tone, and moderation standards for each community.
  • Build positive, inclusive community spaces and manage onboarding flows for new members.
  • Enforce community guidelines and handle sensitive or escalating situations with empathy and professionalism.
  • Draft and publish community updates, event announcements, campaign messaging, and known-issue communications.
  • Support content strategy across Discord, Reddit, TikTok, Instagram, Roblox, and other relevant channels.
  • Collaborate with campaign and creative teams on polls, UGC prompts, contests, and activations.
  • Monitor community sentiment and engagement trends, and provide weekly qualitative and quantitative reporting on community health, growth, and campaign performance.
  • Coordinate campaign activations such as Discord Stage events, Reddit AMAs, in-game activations, livestream coordination, giveaways, scavenger hunts, and live programming.
  • Manage prize distribution, reward tracking, and winner communications across active campaigns.
  • Partner with creative, development, and strategy teams to align messaging and support client objectives.
  • Build and maintain relationships with active community members, moderators, and brand advocates across client servers.

Requirements

  • 2+ years of experience in community management, social media management, player engagement, or a related role.
  • Demonstrated experience managing online communities across platforms such as Discord, Reddit, or major social channels.
  • Solid understanding of Discord, including server structure, moderation tools, role systems, bots, and community best practices.
  • Strong knowledge of gaming communities and player behavior across platforms including Roblox, Fortnite, and other major gaming ecosystems.
  • Exceptional written communication skills with the ability to write in different voices and tones for different brands and audiences.
  • Strong verbal and oral communication skills, with comfort presenting in team settings and community-facing events.
  • Proven ability to monitor community sentiment and translate player feedback into actionable insights.
  • Ability to manage multiple client communities and campaign timelines simultaneously in a fast-paced environment.
  • Comfortable working flexible hours including evenings and weekends during active campaign windows and live events.
  • Genuine passion for gaming and entertainment culture and a deep understanding of what drives fan communities.
  • Experience with UGC gaming platforms, including Roblox and Fortnite, is preferred.
  • Experience managing Reddit communities or subreddits alongside other platform operations is preferred.
  • Hands-on experience with Discord bot platforms such as MEE6, Carl-bot, Arcane, or custom bot infrastructure is preferred.
  • Experience supporting interactive campaigns, ARGs, or puzzle-based fan activations is preferred.
  • Crisis communication experience and comfort navigating sensitive community situations publicly is preferred.
  • Experience mentoring or providing oversight for moderator teams or junior community staff is preferred.

Benefits

  • $35 - $50 per hour.
  • Hourly freelance position.
  • Flexible hours, including evenings and weekends during active campaign windows and live events.
  • Equal employment opportunity employer.
  • Reasonable accommodations provided for qualified individuals with disabilities.
  • Consideration of qualified applicants with criminal histories in a manner consistent with applicable law.

Interested in this position?

Apply directly on the company website

Apply Now

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