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Community Manager

10 hours, 31 minutes ago
United States
Full-time
Junior
Social Media Manager
Marketing and Growth
HubSpot
Apply Now
Empowerly

Empowerly

Empowerly provides personalized college admissions counseling services, utilizing data-driven algorithms to help students successfully navigate the competitive landscape of college applications, boasting a 98% success rate.

Diversified Consumer Services
11-50
Founded 2017
$2M raised
View All Jobs 5

Description

  • Assist students and families throughout the Empowerly journey and support their college admissions process.
  • Lead onboarding for new families, including counselor fit, session scheduling, and answering questions.
  • Respond to and resolve incoming customer communications within internal service-level agreements.
  • Provide phone and email support using CRM tools.
  • Serve as a point of contact for counselors and families by sharing accurate information across Slack, email, phone, video, meetings, and webinars.
  • Support the Head of Counselors in improving college counselor performance.
  • Create and improve processes that strengthen counseling quality, communication, and expectations.
  • Monitor customer satisfaction through routine surveys.
  • Help manage operations processes and contractor teams in a cross-functional environment.
  • Help scale the Operations Team by improving processes and solving complex problems.
  • Represent Empowerly’s brand to current and prospective customers.
  • Perform additional duties as assigned, including business travel and some evening and weekend work.

Requirements

  • U.S. citizenship and current residence in the United States are required.
  • Preferred location in EST or CST time zones.
  • An undergraduate and/or graduate degree from a Top 100 undergraduate institution is preferred.
  • 1-2 years of experience in student support, customer service, or a related customer experience role, preferably in a college counseling firm.
  • Familiarity with college preparation, application, and admission processes.
  • Ability to build and maintain effective working relationships.
  • Strong empathy, patience, and professional conduct in customer service situations.
  • Clear communication skills with strong follow-up and closing communication loops.
  • Ability to motivate others and communicate information accurately and effectively.
  • Creative problem-solving ability and comfort generating innovative solutions.
  • Ability to work in a fast-paced environment with competing priorities and evolving workstreams.
  • Knowledge of customer experience and satisfaction practices.
  • Ability to work some evening and weekend hours on a flexible schedule.
  • Proficiency with Google Workspace and other modern technologies.
  • Highly adaptive, self-motivated, and detail-oriented work style.
  • Experience with Zendesk, Aircall, HubSpot, or similar platforms is preferred.

Benefits

  • Full-time remote position.
  • Salary range of $65,000 to $80,000 per year.
  • Opportunity to work with a mission-driven, venture-backed company.
  • Flexible schedule that includes some evening and weekend hours.
  • Business travel for team building and conferences as needed.

Interested in this position?

Apply directly on the company website

Apply Now

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