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Software Engineering Manager -UCaaS (Remote)

2 months, 2 weeks ago
United States
Full-time
Lead
Engineering Manager
Software Development
Ansible AWS Datadog Docker Git Grafana Linux Lua MySQL Nagios PHP PostgreSQL Prometheus Unix
Apply Now
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised
View All Jobs 16

Description

  • Lead senior software and infrastructure engineers responsible for the performance, reliability, and evolution of the UCaaS voice platform.
  • Partner with Product Management to define goals, set priorities, and translate strategy into execution.
  • Drive planning and delivery of new features and services while maintaining operational excellence.
  • Coach and develop engineers through regular 1:1s, performance feedback, and structured growth plans.
  • Lead sprint ceremonies, status reviews, and execution rhythms that create clarity and accountability.
  • Champion best practices in infrastructure as code, reproducibility, automation, and observability.
  • Guide architecture decisions and contribute to complex troubleshooting when needed.
  • Strengthen monitoring, alerting, and system visibility across the VoIP environment.
  • Ensure voice infrastructure is highly available, scalable, and resilient.
  • Support escalated technical issues and participate in an on-call rotation of approximately one week per month.

Requirements

  • 5 years of software, infrastructure, SRE, or platform engineering experience.
  • Leadership and initiative.
  • Ability to lead a remote-work team.
  • Organized and detail oriented.
  • Experience working in a Linux or UNIX-like environment.
  • Experience with infrastructure as code tooling such as Ansible or Docker.
  • Experience with relational databases such as MySQL or PostgreSQL.
  • Experience with version control using Git.
  • Experience using or building observability stacks such as Grafana, Loki, Prometheus, Datadog, or Nagios.
  • English fluency and strong writing skills.
  • Experience with cloud infrastructure such as AWS or OpenStack is preferred.
  • Proficiency with VoIP technologies such as SIP, RTP, and other real-time communication protocols is helpful but not required.
  • Proficiency with telephony platforms such as FreeSWITCH, OpenSIPS, Kamailio, or Asterisk is helpful but not required.
  • Experience with programming languages such as PHP or Lua is helpful but not required.
  • Must be authorized to work in the United States on a full-time basis for any employer.

Benefits

  • Health, vision, and dental insurance.
  • Long-term and short-term disability coverage.
  • Matching 401(k) program with 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off and company holidays.
  • Remote work with a preference for candidates in Central or Eastern time zones.
  • Entrepreneurial work environment with high growth career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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