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Software Engineering Manager - UCaaS (Remote Canada or Colombia)

1 month ago
Colombia, Canada
Full-time
Lead
Engineering Manager
Software Development
Agile AWS Azure CI/CD Docker Elixir GCP Git Go Java Kubernetes Linux Lua Microservices MySQL Node.js PHP PostgreSQL Python Unix WebRTC
Apply Now
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised
View All Jobs 16

Description

  • Lead, mentor, and develop a globally distributed team of software engineers.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Partner with Product Management to prioritize, plan, and deliver strategic product initiatives.
  • Drive the development, scalability, reliability, and performance of the UCaaS platform.
  • Lead engineering efforts across voice, messaging, provisioning, administration, integrations, and communications services.
  • Participate in architecture reviews, technical design discussions, and engineering planning.
  • Guide technical decisions, code reviews, and software development best practices.
  • Champion Agile development, CI/CD, automation, testing, observability, and operational excellence.
  • Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement.
  • Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction.
  • Recruit, retain, and develop top engineering talent.

Requirements

  • 8+ years of software engineering, platform engineering, or related technical experience.
  • 3+ years of engineering management experience leading software engineering teams.
  • Experience managing remote and globally distributed engineering teams.
  • Experience working in UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience in modern application development and distributed systems.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications.
  • Experience with Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication, leadership, coaching, and stakeholder management skills.
  • Preferred: experience with UCaaS platforms, cloud telephony, PBX systems, voice applications, or business communications solutions.
  • Preferred: strong understanding of SIP, VoIP, WebRTC, SBCs, call routing, provisioning systems, and telecommunications infrastructure.
  • Preferred: experience with Asterisk, FreePBX, FreeSWITCH, Session Border Controllers (SBCs), or similar communications technologies.
  • Preferred: experience with Microsoft Teams integrations, SIP Trunking, messaging platforms, or collaboration technologies.
  • Preferred: experience with AWS, Azure, or Google Cloud.
  • Preferred: experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.
  • Preferred: experience supporting highly available, mission-critical communications platforms.
  • Preferred: experience with programming languages such as PHP or Lua.

Benefits

  • Extended Healthcare Plan for Canada (medical, disability, dental, and vision).
  • RPP - Group RRSP.
  • Group life, AD&D, and critical illness insurance.
  • Paid time off benefits.
  • Work-from-home flexibility with flexible hours.
  • Entrepreneurial work environment.
  • High-growth career opportunities.
  • Equal opportunity employer status for protected groups, including protected veterans and individuals with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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