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Portfolio Manager - Unified Communications

1 month ago
United States
Full-time
Mid Level
Program Manager
Product Management
Agile Confluence JIRA Kanban Scrum
Apply Now
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised
View All Jobs 16

Description

  • Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact.
  • Support portfolio intake, triage, prioritization, and governance across multiple streams of work.
  • Partner with business, product, and technology leaders on planning, sequencing, and trade-off decisions.
  • Coordinate cross-functional dependencies, blockers, and delivery readiness across teams.
  • Coach and guide delivery teams and Scrum Masters to improve planning discipline and team effectiveness.
  • Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working.
  • Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress.
  • Facilitate governance forums and track decisions, actions, and follow-ups.
  • Support planning and execution of programs and cross-team initiatives from initiation through delivery.
  • Promote the use of workflow and delivery tools such as Jira, Confluence, and Kanban boards.

Requirements

  • 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function.
  • Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments.
  • Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making.
  • Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions.
  • Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization.
  • Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models.
  • Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools.
  • Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams.
  • Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning.
  • Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries is preferred.
  • Experience supporting product organizations with recurring revenue and SaaS business models is preferred.
  • SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications are preferred.
  • Experience supporting global product and engineering organizations is preferred.

Benefits

  • Extensive health, vision, dental, long-term disability, and short-term disability coverage after a short waiting period.
  • 100% 401(k) match on up to 4%.
  • Employee Stock Purchase Plan available after one year of service.
  • Flexible Time Off plus company holidays.
  • Entrepreneurial work environment with high-growth career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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