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Engineering Team Lead - CX/CCaaS Platform(Remote)

3 weeks, 6 days ago
Colombia, United States, Canada
Full-time
Lead
Technical Lead
Software Development
Agile AWS Azure CI/CD Docker Elixir GCP Git Go Java Kubernetes Microservices MySQL Node.js PostgreSQL Python WebRTC
Apply Now
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised
View All Jobs 15

Description

  • Lead the day-to-day technical direction for a team of software engineers.
  • Serve as the primary technical mentor through coaching, code reviews, and guidance.
  • Contribute to software design, architecture, development, debugging, and production support.
  • Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions.
  • Help prioritize work, remove technical roadblocks, and support sprint planning and execution.
  • Drive the development and continuous improvement of the CX and CCaaS platforms with a focus on scalability, reliability, and performance.
  • Participate in architecture discussions and promote engineering best practices across the team.
  • Champion modern development practices including CI/CD, automated testing, Infrastructure as Code, and observability.
  • Support production operations through troubleshooting, root cause analysis, and platform improvements.
  • Work with cross-functional teams including Product, Customer Success, Professional Services, Support, Security, and Infrastructure.

Requirements

  • 6+ years of professional software engineering or platform development experience.
  • Previous experience in a Technical Lead, Team Lead, Senior Software Engineer, or similar role.
  • Experience in CCaaS, CX, UCaaS, telecommunications, real-time communications, or customer-facing SaaS environments.
  • Strong software engineering background with experience building modern distributed applications.
  • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js.
  • Experience designing and developing cloud-native applications, APIs, and microservices.
  • Experience working in Linux/Unix environments.
  • Experience with PostgreSQL, MySQL, or similar relational databases.
  • Experience with Git, CI/CD pipelines, automated testing, and Agile development practices.
  • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
  • Strong communication skills and a passion for mentoring engineers and collaborating across technical teams.
  • Experience with Contact Center and Customer Experience technologies, including omnichannel engagement, intelligent routing, agent desktop applications, analytics, workforce engagement, and CRM integrations (preferred).
  • Knowledge of SIP, VoIP, WebRTC, call routing, and telecommunications technologies (preferred).
  • Experience with Elixir is highly desirable.
  • Experience with AWS, Azure, or Google Cloud.
  • Experience with Kubernetes, Docker, Infrastructure as Code, and observability platforms.

Benefits

  • Extensive benefits including health, vision, dental, long-term disability, and short-term disability coverage after a short waiting period.
  • Matching 401(k) program with 100% match on 4% contributions.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off and company holidays.
  • Entrepreneurial work environment with high-growth career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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