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AI Solutions Architect - Unified Communications

2 weeks, 6 days ago
United States
Full-time
Mid Level
AI Engineer
Software Development
LLM Machine Learning NLP System Design
Apply Now
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised
View All Jobs 9

Description

  • Partner with Product Management to define AI-enabled capabilities that create competitive advantage.
  • Vet early ideas for technical viability, scalability, and alignment with platform strategy.
  • Architect AI-driven systems with balanced performance, latency, accuracy, cost, and operational complexity.
  • Design end-to-end data flows for integration into UCaaS and CCaaS environments.
  • Guide engineering teams through clear architectural specifications and measurable design principles.
  • Ensure AI components are secure, resilient, observable, and production-ready.
  • Participate in design workshops, roadmap discussions, and cross-functional planning sessions.
  • Help shape long-term platform evolution and technical direction for AI initiatives.

Requirements

  • 3+ years of experience in Technical Product Architecture, Systems Design, AI Solutions Engineering, or a similar role deploying AI/ML solutions in production.
  • Experience with UCaaS and CCaaS domains, real-time communications systems, and telecom concepts is required.
  • Strong understanding of modern AI/ML techniques including LLMs, NLP, predictive modeling, speech analytics, agent assist, and automation.
  • Demonstrated ability to design complex AI-driven systems and manage trade-offs such as accuracy vs. speed vs. cost.
  • Exceptional communication and documentation skills, with the ability to translate complex concepts for technical and non-technical audiences.
  • Experience with Product Discovery and early-phase ideation is preferred.
  • Familiarity with secure model deployment, data governance, and responsible AI practices is preferred.
  • Must be authorized to work in the United States on a full-time basis for any employer.

Benefits

  • Extensive benefits package including health, vision, dental, long-term disability, and short-term disability coverage after a short waiting period.
  • 401(k) plan with 100% match on the first 4%.
  • Employee Stock Purchase Plan available after one year of service.
  • Flexible Time Off plus company holidays.
  • Entrepreneurial work environment with high-growth career opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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