AI Solutions Architect - Unified Communications

2 weeks, 6 days ago
Full-time
Mid Level
Software Development
Sangoma Technologies

Sangoma Technologies

Sangoma Technologies specializes in providing comprehensive business communication solutions, including scalable Voice Over IP telephony systems, Unified Communications as a Service (UCaaS), and various hardware and software components that enhance IP ...

Diversified Telecommunication Services
251-1K
Founded 1984
$28M raised

Description

  • Partner with Product Management to define AI-enabled capabilities that create competitive advantage.
  • Vet early ideas for technical viability, scalability, and alignment with platform strategy.
  • Architect AI-driven systems with balanced performance, latency, accuracy, cost, and operational complexity.
  • Design end-to-end data flows for integration into UCaaS and CCaaS environments.
  • Guide engineering teams through clear architectural specifications and measurable design principles.
  • Ensure AI components are secure, resilient, observable, and production-ready.
  • Participate in design workshops, roadmap discussions, and cross-functional planning sessions.
  • Help shape long-term platform evolution and technical direction for AI initiatives.

Requirements

  • 3+ years of experience in Technical Product Architecture, Systems Design, AI Solutions Engineering, or a similar role deploying AI/ML solutions in production.
  • Experience with UCaaS and CCaaS domains, real-time communications systems, and telecom concepts is required.
  • Strong understanding of modern AI/ML techniques including LLMs, NLP, predictive modeling, speech analytics, agent assist, and automation.
  • Demonstrated ability to design complex AI-driven systems and manage trade-offs such as accuracy vs. speed vs. cost.
  • Exceptional communication and documentation skills, with the ability to translate complex concepts for technical and non-technical audiences.
  • Experience with Product Discovery and early-phase ideation is preferred.
  • Familiarity with secure model deployment, data governance, and responsible AI practices is preferred.
  • Must be authorized to work in the United States on a full-time basis for any employer.

Benefits

  • Extensive benefits package including health, vision, dental, long-term disability, and short-term disability coverage after a short waiting period.
  • 401(k) plan with 100% match on the first 4%.
  • Employee Stock Purchase Plan available after one year of service.
  • Flexible Time Off plus company holidays.
  • Entrepreneurial work environment with high-growth career opportunities.

Interested in this position?

Apply directly on the company website

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