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Sr. Program Manager - Customer Success Programs

1 day, 7 hours ago
Canada
Full-time
Senior
Program Manager
Project and Program Management
Agile IoT Scrum
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 231

Description

  • Own and manage core Customer Success cadences, including QBRs, risk reviews, top deal reviews, and internal planning forums.
  • Drive end-to-end coordination of key Customer Success meetings and execution moments, including blitz days and cross-functional cadences.
  • Build and maintain the Customer Success operating calendar, including planning cycles, milestones, and recurring forums.
  • Partner with Product, Enablement, and Customer Success leadership to manage the new product release calendar and field readiness.
  • Collaborate with Customer Success, Sales, Support, Product, Operations, and Finance to ensure clear ownership, communication, and alignment.
  • Track program effectiveness through defined KPIs and feedback loops.
  • Continuously improve cadences and operating processes to strengthen execution and customer outcomes.
  • Lead large-scale, cross-functional programs that support strategic Customer Success priorities, including retention and risk reviews.
  • Support change management and stakeholder alignment across the post-sales journey.

Requirements

  • Bachelor’s degree from a 4-year institution; MBA is a strong plus.
  • 6-8 years of experience in program management, sales operations, strategy, or consulting, ideally in a high-growth B2B SaaS environment.
  • Demonstrated success leading cross-functional GTM programs that improve sales execution and scalability.
  • Strong program management skills with end-to-end delivery experience, including framing needs, scoping requirements, documenting roadmaps, defining KPIs, and reporting results.
  • Ability to ramp up quickly on business priorities and derive insights from data to inform decisions.
  • Strong communication and written language skills, including clear and concise documentation.
  • Proven ability to build trust and partner effectively with executives, managers, front-line teammates, and cross-functional partners.
  • Diplomacy, tact, and poise under pressure when working through issues and prioritization tradeoffs.
  • Experience with B2B hardware and SaaS products is preferred.
  • PMP certification or Agile/Scrum certification is preferred.

Benefits

  • Annual base salary range of $111,265 to $143,990 CAD.
  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Opportunity to earn above-market compensation through strong performance.

Interested in this position?

Apply directly on the company website

Apply Now

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