Sr. BT Support Specialist I

2 weeks, 6 days ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Administer SaaS applications such as Okta, Google Workspace, Slack, and Zoom.
  • Manage Okta app integrations and automation rules.
  • Deploy and support collaboration and productivity systems at scale.
  • Plan and integrate the tools and services that run the workplace.
  • Configure and manage cloud-based telephone systems, including call routing, IVR, CRM integration, and user devices.
  • Respond to internal support requests and maintain an escalated tickets queue.
  • Document IT policies and procedures.
  • Improve IT processes through continuous improvement and automation.
  • Drive core IT operations that keep the company secure and productive.
  • Mentor new hires as the organization grows.
  • Support and uphold Samsara’s cultural principles across a global, expanding organization.

Requirements

  • 6+ years of experience in an IT role.
  • Experience working with Okta and Google Workspace.
  • 2+ years of Tier II escalation support experience.
  • Availability to work Pacific Time, 8:30 AM to 5:30 PM PT.
  • Must reside in Canada.
  • Experience administering SaaS applications such as Slack and Zoom.
  • Understanding of Okta app integrations and automation rules.
  • Experience with cloud-based telephone systems, call routing, IVR, CRM integration, and softphones/handsets.
  • Knowledge of Apple products such as MacBooks and iPhones.
  • Bachelor’s degree in a STEM-related field (preferred).
  • Technical certification (preferred).

Benefits

  • Annual base salary of $88,825 to $114,950 USD.
  • Initial RSU grant with no vesting cliff.
  • Ongoing RSU refresh opportunities tied to performance, subject to plan terms.
  • Above-market total compensation with base salary, bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health benefits.
  • Parental leave plans.

Interested in this position?

Apply directly on the company website

Apply Now

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