Field Application Scientist Senegal,Morocco,Congo

38 minutes ago
Full-time
Mid Level
Customer and Technical Support
Pluslife

Pluslife

Pluslife (Guangzhou Pluslife Technology Co., Ltd.) is a biotechnology company based in Guangzhou, China, founded in 2017. The company specializes in portable molecular point-of-care testing (mPOCT) diagnostics for humans and pets, utilizing its proprietary RHAM (RNase Hybridization Assisted Amplification) technology. Pluslife aims to enhance global healthcare accessibility by providing reliable and user-friendly testing solutions for infectious diseases and pathogens in companion animals. The company offers a range of products, including the Palm-Sized Mini Dock Molecular POC System, which delivers qPCR-level accuracy at primary care costs. Key offerings include molecular POCT devices and test cards for various infectious diseases, such as COVID-19 and tuberculosis, as well as solutions tailored for pet hospitals and diagnostic facilities. Pluslife has developed over 30 workflow solutions and maintains a commitment to affordability and simplicity in its products. Pluslife collaborates with notable organizations like the Gates Foundation and Global Fund, supporting healthcare initiatives in low- and middle-income countries. The company has achieved significant milestones, including mass production of its products and recognition as a leading biotech firm in the Guangdong-Hong Kong-Macao Greater Bay Area.

medical devices
11-50
Founded 2017
$13M raised

Description

  • Provide technical training to distributor engineers and application specialists and evaluate service quality.
  • Support end users with instrument operation, workflow guidance, and point-of-care molecular testing application training.
  • Deliver Level 2 technical support for customer and distributor issues.
  • Coordinate instrument installation, calibration, and verification with distributors.
  • Troubleshoot hardware and software issues remotely and on-site.
  • Localize and improve training materials, SOPs, and user manuals for local language and usage needs.
  • Monitor instrument performance and testing quality through field visits and on-site support.
  • Participate in external quality assessment activities and data reporting.
  • Collect, document, and escalate issues from distributors and end users to support product and R&D improvements.

Requirements

  • Bachelor’s degree or above in Biomedical Engineering, Medical Laboratory Science, Molecular Biology, or a related field.
  • 3–5 years of technical support experience in molecular diagnostics, medical devices, or POC systems.
  • Experience training distributors; experience in West Africa or resource-limited settings is preferred.
  • Strong troubleshooting capability across hardware, reagents/consumables, and system-level issues.
  • Professional fluency in English and French as working languages.
  • Strong cross-cultural communication skills.
  • Willingness to travel 50–70%.
  • French language proficiency is required.

Interested in this position?

Apply directly on the company website

Apply Now

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