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Senior Scaled Customer Education Specialist

16 hours, 20 minutes ago
United States
Full-time
Mid Level
Training Specialist
Customer and Technical Support
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 107

Description

  • Build, deliver, and facilitate cohort-based customer education programs from onboarding through advanced product adoption.
  • Design innovative learning experiences combining physical and digital resources, live sessions, and Community content.
  • Create and adapt training materials, including videos, job aids, and presentations, based on product updates and audience needs.
  • Manage live-session logistics, including registration, delivery, Q&A, polling, and follow-up resources.
  • Use tools such as Samsara Community, internal AI tools, and Slido to improve training delivery.
  • Demonstrate platform expertise and address customer questions during live sessions.
  • Collaborate with Customer Success, Education, and Product teams to shape programming and share customer feedback.
  • Identify knowledge gaps across Scale customers and develop programs to address them.
  • Analyze engagement and impact data to improve training content and delivery.
  • Champion Samsara’s cultural principles while supporting global growth.

Requirements

  • 3–4 years of experience teaching or delivering training, including at least 1 year in one-to-many or scaled delivery.
  • Experience delivering at-scale programs, live webinars, or virtual instructor-led training to external audiences.
  • Excellent communication, presentation, facilitation, and interpersonal skills.
  • Ability to explain complex platform concepts clearly to large, diverse audiences.
  • Experience creating digital learning assets with AI models, authoring tools, and editing software.
  • Working knowledge of instructional design and learning-objective development.
  • Ability to learn new products and tools quickly and assess customer learning needs.
  • Experience analyzing engagement and impact data to improve content.
  • Strong prioritization, organization, attention to detail, and ability to manage concurrent programs.
  • Familiarity with webinar, virtual classroom, LMS, Community, and customer education content tools; SaaS product training experience preferred.

Benefits

  • Annual base salary of $80,622.50–$121,950 USD.
  • Performance-based bonus or variable pay and equity for eligible roles.
  • Flexible, employee-led remote work model; this role is remote within the US except the San Francisco Bay, NYC, and Washington, D.C. metro areas.
  • Professional development stipend.
  • Comprehensive health benefits and parental leave plans.
  • Above-market total compensation opportunities for high performers.

Interested in this position?

Apply directly on the company website

Apply Now

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