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Senior Sales Quality Program Manager

2 hours, 17 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
LLM Salesforce Tableau
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 311

Description

  • Partner with leadership and cross-functional stakeholders to improve customer outcomes through quality programs.
  • Monitor interactions across business lines to assess engagement quality and process compliance.
  • Implement tracking mechanisms for quality requirements, call scoring, and calibration.
  • Lead investigative projects to identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes.
  • Collaborate with Sales and Sales Operations stakeholders to implement and enforce accountability in quality programs.
  • Use Large Language Models, Excel, Google Sheets, Tableau, and similar tools to analyze data and generate insights.
  • Deliver data-driven insights on sales team engagement quality across segments, regions, and industries.
  • Support the development of a sustainable quality function and culture.
  • Champion Samsara’s cultural principles as the company scales globally.

Requirements

  • 4+ years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role.
  • Proven track record launching transformational quality projects that measurably improve team productivity and customer outcomes.
  • Ability to ramp up quickly on business priorities and derive insights from data.
  • Strong ability to build trust and communicate effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
  • Ability to remain poised under pressure in a fast-paced environment.
  • Strong attention to detail with a knack for process improvement and documentation.
  • Experience working with Gong and/or Salesforce (preferred).
  • Project management or industry certifications such as COPC or PMP (preferred).
  • Must be based in the US, except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Benefits

  • Annual base salary of $106,802.50 to $143,600 USD.
  • Above-market total compensation with performance-based bonus/variable pay.
  • Equity eligibility for qualifying roles in a high-growth public company.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.
  • Support for flexible working arrangements based on role and location requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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