Returns Analyst II

15 hours, 30 minutes ago
Full-time
Junior
Operations
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Own and improve the refund and rebate processes within the Order to Cash team.
  • Collaborate with cross-functional teams including AR, AP, Sales Operations, and Order Operations.
  • Partner with Sales and Operations teams to ensure returns are processed in a timely manner.
  • Prioritize return requests and communicate delays or issues to stakeholders.
  • Provide weekly reporting on the status of returns.
  • Review rebate documents, work with customers, and queue payments for the AP team.
  • Respond to incoming questions from internal teams and customers while adhering to SLAs.
  • Identify process gaps, troubleshoot issues, and drive improvements across returns workflows.
  • Support the broader Order to Cash team with ad hoc projects.
  • Champion Samsara’s cultural principles as the company scales globally.

Requirements

  • Bachelor's degree.
  • Knowledge of the Accounts Receivable process.
  • 1-3 years of experience in an Operations role.
  • Excellent communication skills.
  • Ability to multitask and reprioritize on the fly.
  • Experience with Salesforce, NetSuite, and Stripe is preferred.

Benefits

  • Above-market total compensation.
  • Performance-based bonus or variable pay.
  • Equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Parental leave plans.

Interested in this position?

Apply directly on the company website

Apply Now

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