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Field Service Engineer (Automotive)

3 weeks, 3 days ago
Mexico
Full-time
Mid Level
Implementation Engineer
Project and Program Management
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 153

Description

  • Monitor customer installation milestones and resolve issues, challenges, and project complexities in partnership with Samsara teams.
  • Serve as the main point of contact for escalations and troubleshooting during installation phases.
  • Track installation CSAT and address root causes of customer dissatisfaction.
  • Help partners create project-specific installation guides and train installer technicians on requirements.
  • Coordinate with installation vendors to keep work on time, on budget, and aligned with quality standards.
  • Provide onsite oversight for large or complex deployments, including site readiness checks, communication setup, troubleshooting, and quality checks.
  • Perform first-of-kind installations as the hands-on technical expert for complex customer projects.
  • Identify risks early, propose mitigation strategies, and keep projects on track.
  • Capture lessons learned to improve processes and drive continuous improvement with installation partners.
  • Collaborate with Customer Success, Implementation, and Product teams to share feedback and improve the installation experience.
  • Ensure safety standards, Samsara best practices, and SOW requirements are followed throughout the installation lifecycle.

Requirements

  • High school diploma required; advanced degree preferred.
  • Valid driver's license and ability to be insured.
  • 4+ years of experience managing vehicle and/or hardware technology.
  • Prior vehicle installation or up-fitter experience preferred.
  • Understanding of vehicle diagnostic systems, including CAN bus and Power Take Off (PTO) applications.
  • Basic understanding of electronics and electrical systems.
  • Experience in field operations coordination, implementation, and technical deployment.
  • Strong attention to detail and ability to manage multiple projects in parallel.
  • Excellent communication and stakeholder management skills.
  • Fluent in English, spoken and written.
  • Comfortable working in a dynamic, fast-paced, cross-functional environment.
  • Willingness to travel 50-70%, including weekends and overnight stays.
  • Ability to develop customer-facing documentation in ambiguous, fast-paced environments (preferred).
  • Familiarity or hands-on experience with AI tools to improve operational efficiency (preferred).

Benefits

  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity for above-market pay for top performers in a high-growth public company.

Interested in this position?

Apply directly on the company website

Apply Now

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