Customer Experience Specialist

7 hours, 49 minutes ago
Full-time
Junior
Customer and Technical Support
Rythm

Rythm

Rythm Health is a health-technology company based in San Francisco, California, founded in 2024. The company offers a subscription-based at-home blood testing service designed to help individuals track their health performance conveniently. Their core product, the Rythm Membership, costs $79 per month and includes a comprehensive blood test, free sample pick-up, and personalized health insights. Customers use the Tasso+ device to collect a small blood sample at home, which they send in for analysis. The service evaluates over 40 biomarkers related to hormone balance, metabolic efficiency, and overall health. Results are delivered through an AI-powered dashboard within 48–72 hours, allowing users to monitor their health trends and make informed decisions. Rythm Health targets health-conscious individuals in the U.S. who prefer the convenience of at-home testing and offers optional coaching and concierge support as part of their membership.

medical practice
11-50

Description

  • Provide customer support through SMS, live chat, and email.
  • Assist with account management, billing, subscriptions, and general inquiries.
  • Troubleshoot kit delivery, sample collection, returns, and lab-processing issues.
  • Educate customers about Rythm products, testing procedures, and health insights.
  • Resolve concerns professionally using an empathetic, solution-oriented approach.
  • Document customer interactions accurately in support systems.
  • Identify recurring issues and recommend process improvements to leadership.
  • Collaborate with Operations, Logistics, Product, and Marketing teams to resolve issues and improve the member experience.
  • Meet quality, productivity, responsiveness, and customer-satisfaction expectations.
  • Maintain knowledge bases, standard operating procedures, and customer-facing resources while advocating for product and operational improvements.

Requirements

  • 1+ year of experience in customer support, customer experience, hospitality, healthcare, or another customer-facing role.
  • Excellent written communication, grammar, and attention to detail.
  • Strong problem-solving and critical-thinking skills under pressure.
  • Ability to manage multiple conversations and priorities simultaneously.
  • Empathetic, patient, and customer-focused communication style.
  • Strong organization and time-management skills.
  • Ability to work independently in a fully remote environment.
  • Adaptability and willingness to learn in a fast-growing startup.
  • Ability to protect confidential and sensitive customer information.
  • Experience with Intercom, Zendesk, Gorgias, or similar support platforms preferred.
  • Healthcare, health-tech, wellness, subscription, or e-commerce experience preferred.

Benefits

  • Competitive base salary and meaningful equity.
  • Flexible, remote-first work environment.
  • Generous paid time off and company holidays.
  • 401(k) plan.
  • Monthly Rythm membership with at-home blood testing and personalized health insights.
  • Healthcare with monthly premiums fully covered by the company.
  • High ownership, visibility, and opportunity for meaningful impact.
  • Collaborative, mission-driven team focused on personalized health and preventative care.

Interested in this position?

Apply directly on the company website

Apply Now

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