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Customer Success & Account Manager — AI Agents

7 hours ago
Malaysia
Full-time
Junior
Customer Success
Customer and Technical Support
Twilio
Apply Now
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised
View All Jobs 425

Description

  • Own a portfolio of customer accounts, tracking implementations, issues, risks, satisfaction, and growth opportunities.
  • Drive same-day action on customer questions, open items, implementation blockers, engineering escalations, and commercial discussions.
  • Lead customer launches by understanding workflows, configuring AI agents, connecting systems, and testing end to end.
  • Configure AI agents using prompts, flows, transfer rules, escalation rules, and product settings.
  • Troubleshoot configuration issues independently, reproduce problems, and escalate engineering issues with clear reproduction steps, impact, and urgency.
  • Personally verify fixes before communicating resolutions to customers.
  • Conduct onboarding, troubleshooting, and expansion calls.
  • Identify churn risks, support renewals, and find opportunities to expand accounts through additional workflow automation.
  • Share recurring customer problems with the product team and create playbooks and templates.
  • Document customer insights and help shape future product iterations.

Requirements

  • 2+ years of experience in a customer-facing B2B software role.
  • Experience independently managing customer accounts.
  • Excellent spoken and written English.
  • Experience configuring software independently.
  • Strong technical ability to troubleshoot configuration issues.
  • Exceptional follow-through and organizational skills for tracking account status.
  • Experience with retention, renewal, and expansion conversations.
  • Genuine curiosity about AI and its business applications.
  • Ability to work consistently during US business hours.
  • Experience with workflow builders or no-code tools (preferred).
  • Familiarity with APIs or third-party integrations (preferred).
  • Experience with telephony systems such as Twilio or RingCentral (preferred).
  • Knowledge of healthcare operations or EHR systems (preferred).
  • Startup experience, retention or upsell targets, or AI automation project experience (preferred).

Benefits

  • Fully remote work environment.
  • Professional development and career growth opportunities.
  • Opportunity to work with AI technology and diverse customer workflows.
  • Collaborative, dynamic company culture.
  • Direct opportunity to influence product development through customer feedback.

Interested in this position?

Apply directly on the company website

Apply Now

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