Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services

Industrials

51-250 (150)

Founded 2017

$2M raised

312 open positions

Links

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Customer Success & Account Manager — AI Agents

3 weeks, 3 days ago

Malaysia

Full-time

Junior

Customer Success

Customer and Technical Support

Twilio

Apply Now

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services

51-250

Founded 2017

$2M raised

View All Jobs 312

Description

Own a portfolio of customer accounts, tracking implementations, issues, risks, satisfaction, and growth opportunities.
Drive same-day action on customer questions, open items, implementation blockers, engineering escalations, and commercial discussions.
Lead customer launches by understanding workflows, configuring AI agents, connecting systems, and testing end to end.
Configure AI agents using prompts, flows, transfer rules, escalation rules, and product settings.
Troubleshoot configuration issues independently, reproduce problems, and escalate engineering issues with clear reproduction steps, impact, and urgency.
Personally verify fixes before communicating resolutions to customers.
Conduct onboarding, troubleshooting, and expansion calls.
Identify churn risks, support renewals, and find opportunities to expand accounts through additional workflow automation.
Share recurring customer problems with the product team and create playbooks and templates.
Document customer insights and help shape future product iterations.

Requirements

2+ years of experience in a customer-facing B2B software role.
Experience independently managing customer accounts.
Excellent spoken and written English.
Experience configuring software independently.
Strong technical ability to troubleshoot configuration issues.
Exceptional follow-through and organizational skills for tracking account status.
Experience with retention, renewal, and expansion conversations.
Genuine curiosity about AI and its business applications.
Ability to work consistently during US business hours.
Experience with workflow builders or no-code tools (preferred).
Familiarity with APIs or third-party integrations (preferred).
Experience with telephony systems such as Twilio or RingCentral (preferred).
Knowledge of healthcare operations or EHR systems (preferred).
Startup experience, retention or upsell targets, or AI automation project experience (preferred).

Benefits

Fully remote work environment.
Professional development and career growth opportunities.
Opportunity to work with AI technology and diverse customer workflows.
Collaborative, dynamic company culture.
Direct opportunity to influence product development through customer feedback.

Interested in this position?

Apply directly on the company website

Apply Now

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