Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services

Industrials

51-250 (150)

Founded 2017

$2M raised

312 open positions

Links

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Customer Success & Account Manager — AI Agents

3 weeks, 3 days ago

South Africa

Full-time

Junior

Customer Success

Customer and Technical Support

Twilio

Apply Now

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services

51-250

Founded 2017

$2M raised

View All Jobs 312

Description

Own a portfolio of customer accounts and monitor their needs, status, satisfaction, and churn risks.
Conduct onboarding and implementation calls and take customers live by configuring and testing AI agents.
Configure prompts, workflows, and escalation rules for customer-specific use cases.
Respond to customer inquiries and advance issues toward same-day resolution.
Troubleshoot software issues independently and document clear engineering handoffs when escalation is needed.
Identify account expansion opportunities involving additional automation and support.
Collect customer feedback to inform product development.
Document recurring issues in playbooks and reusable templates.

Requirements

2+ years of experience in a customer-facing B2B software role with direct account ownership.
Excellent spoken and written English communication skills.
Experience independently configuring software and strong technical aptitude for learning and troubleshooting new tools.
Demonstrated follow-through, organization, and ability to manage multiple accounts.
Experience with retention, renewals, and account growth conversations.
Genuine interest in AI and its business applications.
Availability to work during US business hours.
Familiarity with workflow builders, automation tools, or CRM systems preferred.
Experience with APIs, webhooks, integrations, or telephony systems such as Twilio or RingCentral preferred.
Healthcare operations, startup, AI automation, or retention/upsell target experience preferred.

Benefits

Fully remote work environment.
Competitive compensation based on experience.
Professional development opportunities.
Collaborative, learning-focused team culture.
Opportunity to work with AI technology and contribute to product development.
Work with a diverse international team.

Interested in this position?

Apply directly on the company website

Apply Now

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