Customer Success & Account Manager — AI Agents

6 hours, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Wing Assistant

Wing Assistant

Wing Assistant: Your dedicated assistant for businesses and executives, offering affordable support for essential tasks to drive business growth.

Professional Services
51-250
Founded 2017
$2M raised

Description

  • Own a portfolio of customer accounts and monitor their needs, status, satisfaction, and churn risks.
  • Conduct onboarding and implementation calls and take customers live by configuring and testing AI agents.
  • Configure prompts, workflows, and escalation rules for customer-specific use cases.
  • Respond to customer inquiries and advance issues toward same-day resolution.
  • Troubleshoot software issues independently and document clear engineering handoffs when escalation is needed.
  • Identify account expansion opportunities involving additional automation and support.
  • Collect customer feedback to inform product development.
  • Document recurring issues in playbooks and reusable templates.

Requirements

  • 2+ years of experience in a customer-facing B2B software role with direct account ownership.
  • Excellent spoken and written English communication skills.
  • Experience independently configuring software and strong technical aptitude for learning and troubleshooting new tools.
  • Demonstrated follow-through, organization, and ability to manage multiple accounts.
  • Experience with retention, renewals, and account growth conversations.
  • Genuine interest in AI and its business applications.
  • Availability to work during US business hours.
  • Familiarity with workflow builders, automation tools, or CRM systems preferred.
  • Experience with APIs, webhooks, integrations, or telephony systems such as Twilio or RingCentral preferred.
  • Healthcare operations, startup, AI automation, or retention/upsell target experience preferred.

Benefits

  • Fully remote work environment.
  • Competitive compensation based on experience.
  • Professional development opportunities.
  • Collaborative, learning-focused team culture.
  • Opportunity to work with AI technology and contribute to product development.
  • Work with a diverse international team.

Interested in this position?

Apply directly on the company website

Apply Now

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