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Client Success Manager

1 month ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Digital Marketing Google Ads SEO
Apply Now
RYNO Strategic Solutions

RYNO Strategic Solutions

RYNO Strategic Solutions is a leading digital marketing agency specializing in providing tailored strategies for home services businesses. With expertise in SEO, PPC, social media, and more, they help businesses in HVAC, plumbing, electrical, and roofi...

Professional Services
51-250
Founded 2007
View All Jobs 4

Description

  • Serve as the primary point of contact for clients and build strong, long-term relationships.
  • Develop and oversee customized marketing strategies aligned with client goals.
  • Define and drive the marketing strategy for each assigned client.
  • Communicate with clients weekly by phone, email, and Zoom, while managing requests and projects in the internal system.
  • Analyze performance data from platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, and GA4.
  • Create campaign performance reports with actionable insights and proactive recommendations.
  • Collaborate with analysts, strategists, and other internal team members to support client goals.
  • Grow client accounts by expanding services, increasing revenue, and generating referrals.
  • Foster relationships with strategic partners to support client satisfaction and retention.
  • Mentor Client Success Coordinators and perform additional duties as assigned.

Requirements

  • 3+ years of account management experience in a fast-growing digital marketing agency in a client-facing role.
  • Experience driving revenue growth through new business, upselling, or expanded solutions.
  • Strong communication, presentation, and interpersonal skills for managing escalations and relationships.
  • Hands-on experience with Paid Media and/or SEO strategies.
  • Strong analytical skills and proficiency with Microsoft Ads, Google Ads, Google Local Service Ads, and Google Analytics 4.
  • Expertise in Microsoft Office applications, including Word, PowerPoint, Excel, Outlook, and Teams.
  • Experience in an agency environment managing multiple client accounts in a fast-paced workflow.
  • Strong work ethic and commitment to delivering results and helping businesses grow.
  • Ability to solve complex problems and resolve conflicts proactively.
  • Ability to thrive in a fast-paced environment with tight deadlines.
  • Preferred: Certifications in Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4).
  • The role is salaried nonexempt with a competitive base salary range and potential quarterly bonuses.

Benefits

  • Remote-first culture with flexible work options.
  • Performance-based quarterly bonuses.
  • Medical, dental, vision, and life insurance.
  • 401(k) matching.
  • 6 weeks of paid parental leave.
  • $2,000 annual tuition reimbursement.
  • Wellness stipend for health and fitness.
  • Monthly data stipend for remote work.
  • Paid vacation, sick time, and 11 paid holidays.
  • Paid days for a Cause and a paid birthday holiday.
  • Employee Assistance Program for personal support.
  • Leadership and career advancement opportunities.
  • Anniversary rewards and team merch.

Interested in this position?

Apply directly on the company website

Apply Now

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