RemoteLeaf Logo
Log in Sign up

Client Experience Operations Manager

1 hour, 56 minutes ago
United States
Full-time
Senior
Operations Manager
Customer and Technical Support
CRM
Apply Now
Rxvantage

Rxvantage

RxVantage is a software company that provides cloud-based solutions to improve communication between medical providers and companies, streamline scheduling, and enhance patient care outcomes. Their platform connects healthcare providers with life scien...

Internet Software & Services
51-250
$3M raised
View All Jobs 4

Description

  • Administer and optimize Salesforce Service Cloud, including case management, automation, routing, entitlements, SLAs, and reporting.
  • Own the configuration and ongoing administration of Zoom Contact Center for voice and digital client interactions.
  • Design and maintain client experience workflows that improve usability for clients and internal teams.
  • Partner with Service and Account Management teams to align systems with service processes and client needs.
  • Implement AI-driven service capabilities such as case routing, agent assistance, automation, and knowledge recommendations.
  • Ensure accurate capture and reporting of service and interaction data to support performance management and continuous improvement.
  • Identify friction points in client-facing workflows and recommend system and process improvements.
  • Support the rollout of new service tools, features, and integrations across the CX tech stack.
  • Partner with Revenue Operations and Data teams to align service metrics with broader GTM reporting and insights.
  • Document CX processes, system configurations, and best practices to support scale and consistency.

Requirements

  • Salesforce Service Cloud Administrator experience, including case management, automation, reporting, and user configuration.
  • Salesforce Service Cloud Consultant or Administrator Certification required.
  • Hands-on experience administering Zoom Contact Center or similar CCaaS platforms.
  • Strong understanding of service data models, SLAs, entitlements, queues, and routing logic.
  • Working knowledge of AI applications in service environments, including workflow automation, agent assistance, intelligent routing, and self-service capabilities.
  • Experience integrating and managing tools that support client-facing interactions, such as CRM, contact center, knowledge base, and reporting tools.
  • Strong partnership mindset with the ability to collaborate closely with Service, Account Management, and cross-functional teams.
  • Customer-first orientation with a passion for creating frictionless, helpful, and human client experiences.
  • Ability to translate service strategy and client needs into scalable systems and workflows.
  • Detail-oriented and process-driven, with strong documentation and change management discipline.
  • Ability to manage multiple priorities and complex initiatives across teams.
  • Clear communicator who can explain technical concepts in simple, user-centered terms.

Benefits

  • Competitive salary.
  • 100% company-paid medical, vision, and dental premiums for employees, plus a $4,400 company-sponsored HSA contribution.
  • Short-term and long-term disability coverage.
  • Life insurance.
  • 401(k) matching.
  • Work from anywhere within the U.S.
  • Flexible PTO.
  • 100% paid parental leave.
  • Post-parental leave program with a $5,000 stipend and a 4-week paid ease-back transition period.
  • Charitable donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Vannevar Labs

Business Operations Manager

Vannevar Labs 11-50 Aerospace & Defense

Vannevar is hiring a Business Operations Lead to own high-impact operational and strategic work across vendor management, recruiting support, and business-unit projects for a defense technology company building AI used in real-world mission contexts.

Anywhere Full-time Senior Executive Assistant Operations Manager
1 hour, 49 minutes ago
Stress-Free Auto Care

Assistant General Manager

Stress-Free Auto Care 11-50 Automotive

Stress Free Auto Care is seeking an Assistant General Manager to lead revenue growth, team performance, and day-to-day operations at a fast-scaling automotive service location.

United States Full-time Lead Operations Manager Sales Manager
$70k-$90k
2 hours, 59 minutes ago
Apogee Therapeutics

Senior Manager, Regulatory Affairs

Apogee Therapeutics 1-10 Biotechnology

Apogee Therapeutics is hiring a Senior Manager, Regulatory Affairs to lead regulatory submission strategy and execution for its clinical-stage biologics programs across U.S. and ex-U.S. agencies.

United States Full-time Senior Operations Manager
$155k-$175k
3 hours, 27 minutes ago
CookUnity

Food Safety Supervisor

CookUnity 251-1K Hotels, Restaurants & Leisure

CookUnity is hiring a Food Safety Supervisor to oversee food safety, HACCP compliance, and operational standards in its commissary food production environment.

United States Full-time Senior Operations Manager
$56k-$56k
3 hours, 45 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers