Partner Programs & Analytics Manager

17 hours, 19 minutes ago
Full-time
Senior
Data Science and Analytics
Rubrik

Rubrik

Rubrik provides cutting-edge data security and protection solutions, including Zero Trust Data Protection and ransomware recovery, to ensure data readiness and business resilience.

IT Services
1K-5K
Founded 2014
$553M raised

Description

  • Resolve Partner Program cases and coordinate cross-functional solutions with Legal, Sales, Finance, and Product.
  • Identify operational bottlenecks, address root causes, and implement strategies to reduce support volume.
  • Manage the governance, organization, and distribution of internal enablement materials and partner-facing assets.
  • Use AI tools and analytics platforms to track KPIs, analyze case trends, and present recommendations to Partner Programs leadership.
  • Lead end-to-end new partner onboarding, including regional approvals, legal contracts, and global governance requirements.
  • Establish and maintain real-time reporting for global Sales and Technical Certification programs.
  • Manage purchase orders, financial approvals, and fund distribution for Contra, BDF, and MDF programs using Coupa.

Requirements

  • 5+ years of experience in operations, case management, partner operations, tier-2/3 support coordination, or business operations in a global environment.
  • 7+ years of Channel Programs, Channel Operations, or Partner Success experience in SaaS or cybersecurity is preferred.
  • Experience auditing processes, identifying workflow inefficiencies, and implementing scalable, data-backed solutions.
  • Demonstrated resilience, ownership, and ability to complete initiatives amid obstacles, changing priorities, and tight deadlines.
  • Ability to adapt quickly, prioritize competing demands, and work independently in a fast-paced environment.
  • Advanced proficiency with Salesforce, Coupa, and Google Workspace.
  • Hands-on experience with generative AI and enterprise search tools such as Claude, Gemini, or Glean.
  • Bachelor’s degree in Business, Finance, or a related field.
  • Excellent written and verbal English communication skills.
  • Global cross-border channel operations experience and ability to work full U.S. business hours aligned to CST; working hours listed as 5:30 PM–2:30 AM IST.

Interested in this position?

Apply directly on the company website

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