RemoteLeaf Logo
Log in Sign up

Implementation Engineer

30 minutes ago
United States
Full-time
Junior
Implementation Engineer
Customer and Technical Support
BigCommerce CSS HTML JavaScript Linear Salesforce Shopify WooCommerce
Apply Now
Route

Route

Route is an all-in-one post-purchase platform revolutionizing ecommerce with visual tracking, package protection, and carbon-neutral shipping.

Air Freight & Logistics
251-1K
Founded 2018
$12M raised
View All Jobs 8

Description

  • Implement Route products and features on merchant ecommerce sites with seamless shopper-facing integration.
  • Collaborate with Account Executives, Solution Engineers, Customer Success Managers, Merchant Support, and Software Engineers throughout the implementation lifecycle.
  • Lead implementation calls with merchants and explain technical concepts in clear, accessible language.
  • Troubleshoot technical issues and resolve escalated implementation problems with urgency and ownership.
  • Monitor product behavior, identify anomalies, and proactively recommend optimized solutions.
  • Maintain accurate technical documentation, including configurations, customizations, and process notes.
  • Develop custom scripting solutions when merchants encounter implementation blockers.
  • Manage and prioritize the implementation queue using Salesforce and Linear.
  • Continuously refine implementation processes to improve team productivity and efficiency.

Requirements

  • 1-2 years of experience with HTML, CSS, and JavaScript, or equivalent demonstrated experience.
  • Strong problem-solving skills and resourcefulness.
  • Experience working in collaborative, cross-functional environments with multiple stakeholder needs.
  • Excellent attention to detail and the ability to communicate complex ideas to technical and non-technical audiences.
  • Ability to learn new tools, platforms, and concepts quickly and apply them effectively.
  • Comfortable using AI tools such as Cursor, Claude Code, or similar to accelerate problem-solving, scripting, and documentation.
  • Familiarity with one or more major ecommerce platforms such as Shopify, WooCommerce, or BigCommerce preferred.
  • Front-end development experience preferred.
  • BS/BA in Information Systems, Computer Science, or a related technical field preferred.

Benefits

  • 95% to 100% employer-paid health insurance premiums for employees and their families.
  • Remote or hybrid work arrangements.
  • Unlimited PTO.
  • 401(k) matching.
  • Formalized growth opportunities, learning, and development support.
  • DEI programs and events.
  • Equity incentive plan with stock options.
  • Salary range of $74,000 to $86,000, with potential bonus and commission eligibility for some roles.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Open (YC W24)

AI Agent Designer - EU

Open (YC W24) 11-50 information technology & services

Open is hiring an implementation-focused customer success role to onboard enterprise customers onto its AI support platform, taking deployments from discovery through go-live and helping ensure production success.

Europe Full-time Senior Implementation Engineer Technical Support Engineer
HubSpot LLM
3 hours, 24 minutes ago
Renaissance

Data Integration Analyst II

Renaissance 1K-5K Internet Software & Services

Renaissance is hiring a Data Integration Analyst II to manage K-12 student data integrations and rostering across school district systems and Renaissance products.

United States Full-time Junior Customer Success Implementation Engineer
$46k-$64k
SQL
5 hours, 26 minutes ago
PracticeTek

Software Onboarding Specialist - Wellbeing

PracticeTek 51-250 Health Care Providers & Services

PracticeTek is hiring an Onboarding Specialist for IntakeQ and PracticeQ to guide behavioral health customers through efficient software implementations and scaled onboarding workflows.

United States Full-time Mid Level Implementation Engineer
$42k-$54k
CRM Salesforce
8 hours, 30 minutes ago
Nice Côte d'Azur

Lead Partner Success Implementation Engineer

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE is hiring a Lead Partner Success Implementation Engineer to guide complex partner implementations, drive technical readiness, and improve product adoption across the partner ecosystem.

Singapore Lead Implementation Engineer Technical Support Engineer
10 hours, 2 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers